Catholic Charities Legal Services, Archdiocese of Miami, Inc. (hereafter “CCLS”) is a non-profit organization that represents low-income immigrants without reference to their race, religion, gender, ethnic group, or other distinguishing characteristics. CCLS seeks a paralegal professional to work with our Virtual Immigration Access (VIA) Program.
The VIA Paralegal supports the Virtual Immigration Access (VIA) Program through a hybrid, tech-enabled service model that requires high-volume coordination, strong client communication, and careful data/document management. The paralegal will serve as a primary point of contact for VIA clients and provides end-to-end case support to attorneys and program staff—from intake through filing and follow-up—while ensuring service quality, confidentiality, and timely execution.
CCLS has outstanding benefits, including health insurance, retirement plan, parental leave, life insurance, professional development assistance, and generous paid time off (20 days for the first year in addition to Federal holidays).
Location:
- Miami - 1469 NW 13 Terrace, Miami, Fl 33125
Duties:
- Serve as the first point of contact for VIA inquiries, managing calls, emails, and consultation requests with professionalism and cultural sensitivity.
- Conduct client intakes and follow-up interviews (virtual and in-person), ensuring accurate and complete biographic and eligibility information.
- Schedule consultations and support clients in navigating the virtual service process (links, document upload instructions, tech readiness, reminders).
- Maintain consistent client follow-up, including requests for missing documentation, appointment reminders, and interview preparation communications.
- Support attorneys in preparing, reviewing, and filing immigration applications and related relief requests, including assembling organized filing packets and supporting evidence, using electronic tools as necessary.
- Create and maintain case files in the case management system; complete data entry, scanning, and record updates; and draft routine correspondence and client notices.
- Track case milestones and deadlines, maintain detailed case notes, and coordinate submissions and deliveries to relevant agencies in accordance with program standards.
- Manage secure document collection and organization using digital upload portals, SharePoint, and other approved platforms; ensure naming conventions, version control, and complete file integrity.
- Troubleshoot basic client-facing tech barriers (upload access, virtual appointment links, device readiness) and escalate issues appropriately to maintain workflow continuity.
- Ensure compliance with confidentiality, data security, and recordkeeping requirements across all systems and communications.
- Provide interpretation/translation support as needed in Haitian Creole, Spanish, or other languages (as applicable), and help ensure clients receive clear instructions and culturally competent support.
- Assist in planning, executing and staffing community outreach, Know Your Rights (KYR), and clinic events, including registration, logistics, document preparation, and hybrid/virtual session support.
- Help develop and maintain outreach materials, virtual resource guides, and client-ready instructions (e.g., pro se tools, document checklists, how-to guides).
- Track outreach participation, referrals, and basic engagement metrics to support reporting and program improvement efforts.
- Coordinate closely with supervising/assigned attorneys, paralegals, and operations staff to ensure smooth handoffs, consistent client experience, and timely case progression.
- Participate in ongoing process improvements to strengthen VIA’s virtual/hybrid service delivery model and increase efficiency and access.
Qualifications:
- Experience working as a paralegal preferred.
- Demonstrated interest in collaborating with marginalized communities also preferred.
- Multilingual, including reading and writing, in Haitian-Creole, Spanish and English Preferred.
- Computer literacy including ability to type and input data in various programs including Excel.
- Must have excellent communication skills, organizational skills, self-motivation, and an ability to work collaboratively with others; and
- Must be adept at interacting with a wide variety of people and comfortable working in a busy, open work environment.
To Apply: Please email a resume and cover letter to [email protected]. References may be requested.
CCLS is an EEOC/AA employer and encourages women and minorities to apply. Our office hires regardless of race, religion, gender, sexual orientation, or ethnicity.
Job Type: Full-time
Pay: From $45,000.00 per year
Work Location: In person
