ABOUT OUR AGENCY:
Our agency opened in 2019 and is a strong team of eight built on a foundation of sales, service, and growth. Before becoming a State Farm agent, I had a strong background in sales, which continues to shape our results-driven approach.
I hold a Master’s degree in Business Management from Strayer University, have one son, and stay active as a Division I men’s basketball referee. I’m also a member of Kappa Alpha Psi Fraternity and value both leadership and community involvement. We stay deeply involved in the community through various charitable efforts and local initiatives.
For our team, we offer health benefits, reimbursement for licensing costs, paid vacation and sick time, bonus opportunities, and performance-based perks like additional PTO and incentive trips, including cruises. We also cover the first three months of life insurance.
Our office culture is high-energy, team-oriented, and growth-focused. We’re looking for someone who is outgoing, coachable, and eager to learn—someone who is adaptable, customer-focused, and motivated to grow both personally and professionally as part of a driven team.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Cedric Coleman - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
