Header
Company Overview
Upstate Door, Inc. specializes in creating bespoke, high-quality custom door solutions. Our dedicated team manages all aspects of interior, exterior, and specialty door manufacturing from our state-of-the-art facility, ensuring craftsmanship and durability. We are committed to fostering a collaborative environment that values professional growth and excellence.
Position Summary
The Inside Sales Team Member supports the successful execution of custom door and window projects by assisting Project Coordinators and internal teams with project documentation, communication, coordination, and administrative processes. This role helps maintain organization, accuracy, and responsiveness throughout all phases of a project while contributing to a high level of customer service and operational efficiency.
This team member serves as a key internal resource working closely with Project Coordinators, Engineering, Drafting, Production, and Logistics teams. This role is designed for someone who is detail-oriented, adaptable, proactive, and thrives in a fast-paced, team-driven environment.
Core Responsibilities (Applies to All Positions)
- Follow company policies, procedures, and work instructions.
- Maintain professionalism and effective communication with team members and management.
- Contribute to continuous improvement initiatives.
- Maintain accurate records and documentation as required.
- Perform additional duties as assigned to support business operations.
Safety Responsibilities (All Employees)
- Follow all company safety policies, procedures, and regulatory requirements.
- Wear and properly use required personal protective equipment (PPE).
- Immediately report unsafe conditions, near misses, incidents, or injuries.
- Participate in safety meetings, training, and improvement initiatives.
- Maintain a clean and safe work environment.
- Operate equipment and tools in a safe and responsible manner.
Role-Specific Responsibilities
Project & Administrative Support
- Assist Project Coordinators with day-to-day project support activities from quote through final order processing.
- Prepare, organize, and maintain project documentation, customer correspondence, reports, and internal communications.
- Help manage project files, revisions, approvals, and supporting documentation within CRM and internal systems.
- Support scheduling, meeting coordination, and project follow-up tasks as needed.
- Monitor open tasks and help ensure timely completion of project-related action items.
Customer & Internal Communication
- Serve as a support point of contact for customer inquiries regarding project status, lead times, product information, shipping updates, and documentation requests.
- Communicate professionally and proactively with customers, dealers, builders, architects, designers, and internal departments.
- Route questions and concerns appropriately while helping facilitate timely responses and issue resolution.
- Support a positive customer experience through responsiveness, organization, and attention to detail.
Documentation & Accuracy
- Review project information for completeness and accuracy prior to order processing.
- Ensure revisions, approvals, specifications, and supporting documents are updated and communicated properly.
- Verify dimensions, finishes, configurations, and order details as directed by Project Coordinators.
- Maintain organized and accurate records within CRM, quoting systems, and shared project folders.
Internal Collaboration
- Work closely with Project Coordinators, Engineering, Drafting, Production, and Logistics teams to support project execution.
- Communicate proactively regarding project updates, missing information, schedule concerns, or process issues.
- Assist team members where needed to support department goals and maintain workflow efficiency.
Product Knowledge & Continuous Learning
- Develop and maintain a working knowledge of Upstate Door product lines, custom options, terminology, and processes.
- Continue learning internal systems, workflows, and best practices to improve overall effectiveness.
- Support continuous improvement efforts focused on communication, organization, and operational efficiency.
Qualifications
Education
- High school diploma or equivalent required.
- Associate or bachelor’s degree in business, communications, construction management, or related field is a plus.
- Relevant education, training, or practical experience preferred.
Experience
- 1–3 years of experience in customer service, administrative support, sales support, project coordination, or related role preferred.
- Experience in custom manufacturing, construction, millwork, windows/doors, or building products is a plus.
Skills and Competencies
- Strong organizational and time management skills.
- Excellent verbal and written communication skills.
- Strong attention to detail and accuracy.
- Ability to multitask and prioritize in a fast-paced environment.
- Problem-solving mindset and willingness to learn.
- Ability to work independently and collaboratively within a team environment.
- Customer-focused attitude with strong interpersonal skills.
Working Conditions
- Work may be performed in manufacturing, warehouse, or office environments.
- Exposure to machinery, noise, or varying temperatures may occur depending on role.
- Some positions may require overtime or schedule flexibility based on workload demands.
Physical Demands of the Position
Physical requirements may include:
- Sitting and working at a computer for prolonged periods.
- Standing or walking for extended periods as needed.
- Using hands and fingers to operate office equipment and computers.
- Visual focus for reviewing drawings, documents, and specifications.
- Occasional lifting or carrying of materials or samples.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
Software, Tools and Equipment Used
- UQ
- OS Ticket
- Pipeline
- Paradigm
- Microsoft Office (Outlook, Teams, Excel, Word)
- Virtual meeting platforms (Zoom, Teams)
- CRM and quoting software
- AI Tools (ChatGPT, Copilot)
Pay: $18.00 - $24.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
