Service Managers oversee the entire service department, including:
Developing and enforcing service department processes to meet internal and customer expectations.
Creating and monitoring annual service goals, budgets, and marketing plans.
Coordinating customer clinics, field days, and promotional events.
Assigning jobs and scheduling work areas based on technician skills.
Reviewing work orders for accuracy before billing.
Managing tools, equipment, and vehicles in good working order.
- Recruiting, staffing, and developing department personnel Ziprecruiter+1.
Experience: 3+ years in service department operations preferred
Skills: Strong business acumen, MS Office proficiency, excellent communication and customer service skills, and knowledge of John Deere and competitive products.
Other: Ability to work extended hours and weekends; basic financial understanding; familiarity with service department software.
