Hiring for Manhattan Locations
Are you a motivated leader who thrives in a fast-paced, sales-driven environment? European Wax Center is looking for passionate Assistant Managers to help lead our centers, develop high-performing teams, and deliver an exceptional guest experience.
As an Assistant Manager, you will partner with the Center Manager and District Manager to drive sales, coach associates, uphold operational excellence, and ensure every guest receives the level of service that defines the European Wax Center brand. This is an exciting opportunity for someone looking to grow their leadership career while making a direct impact on business performance.
Perks & Benefits
- Competitive hourly pay plus performance-based bonus opportunities
- 50% off waxing services and 40% off EWC retail products
- 401(k)
- Supplemented health insurance offered to associates who meet eligibility requirements
- Paid sick time and family leave
- Growth and advancement opportunities within a rapidly expanding company
- Ongoing leadership coaching and development
Responsibilities
- Lead, coach, and motivate Guest Service Associates to achieve individual and center sales goals.
- Monitor, update, and communicate daily, weekly, and monthly Key Performance Indicators (KPIs), ensuring the team remains focused on business objectives.
- Hold team members accountable to company standards, performance expectations, and operational procedures.
- Enforce all company policies, attendance expectations, and brand standards with professionalism and consistency.
- Deliver exceptional guest service by resolving escalated guest concerns and creating positive guest experiences.
- Support hiring, onboarding, training, and ongoing development of Guest Service Associates.
- Conduct coaching conversations, provide real-time feedback, and assist with performance management.
- Ensure the center consistently meets expectations for cleanliness, organization, merchandising, and marketing visuals.
- Maintain accurate inventory displays, promotional signage, and visual merchandising according to company guidelines.
- Assist with scheduling, daily operations, opening and closing procedures, cash handling, and administrative tasks.
- Review business performance and prepare operational updates, KPI reporting, and action plans for the District Manager.
- Identify opportunities to increase sales, package performance, retail revenue, and guest retention.
- Foster a positive, high-performance culture built on accountability, teamwork, and continuous improvement.
- Serve as the Manager on Duty when necessary and provide leadership in the absence of the Center Manager.
We're Looking For Someone Who
- Has previous leadership experience in retail, hospitality, fitness, beauty, or another customer-focused environment.
- Has a proven track record of achieving sales goals and coaching others to exceed expectations.
- Is confident leading by example and holding team members accountable.
- Has exceptional communication, organizational, and problem-solving skills.
- Can analyze KPIs and use performance metrics to drive business results.
- Is highly organized and able to multitask in a fast-paced environment.
- Is passionate about delivering exceptional customer service.
- Is dependable, professional, and adaptable.
- Can work a flexible schedule, including one weekend day and evenings as business needs require.
- Is looking to grow into higher levels of leadership within the company.
About European Wax Center
European Wax Center is the leading skincare and body waxing franchise with more than 800 centers nationwide. We are committed to helping guests reveal their most beautiful skin through expertly delivered services, exceptional guest care, and premium products. Our success is built on developing outstanding teams who are passionate about delivering confidence every day.
Pay: $21.00 - $35.00 per hour
Benefits:
- 401(k)
- Employee discount
- Flexible schedule
Work Location: In person
