About us
Hyatt Regency Coconut Point Resort & Spa is a 462‑room property located between Fort Myers and Naples, overlooking Estero Bay. The resort features extensive meeting space, multiple dining options, an 18‑hole championship golf course, a semi‑private island and beach, and a 3‑acre pool complex with a lazy river and waterslides. Guests enjoy four pools, private cabanas, a 24‑hour StayFit™ Gym, and the relaxing Stillwater Spa.
Position Description
At Hyatt Regency Coconut Point Resort & Spa, our Retail Attendants create a welcoming and memorable shopping experience for guests visiting Cool Beans Market. This role is responsible for providing exceptional guest service while assisting guests with a variety of offerings, including fresh coffee, bakery items, salads, sandwiches, locally made ice cream, souvenirs, sundries, and resort essentials. The ideal candidate is energetic, guest-focused, and passionate about delivering personalized service while maintaining a clean, organized, and inviting retail environment.
Key Responsibilities
Greet guests warmly and provide a friendly, engaging shopping experience.
Assist guests with retail purchases, food and beverage selections, and resort convenience items.
Prepare and serve coffee, bakery items, ice cream, and other grab-and-go offerings according to Hyatt standards.
Operate the point-of-sale system and accurately process transactions.
Maintain knowledge of store products, including souvenirs, sunscreen, cooler rentals, games, snacks, beverages, and local specialty items.
Provide recommendations on popular offerings, including fresh bakery treats, grad and go food items and locally made ice cream.
Stock shelves, replenish merchandise, and ensure product displays are attractive and fully maintained.
Monitor inventory levels and communicate replenishment needs to leadership.
Maintain cleanliness, organization, and food safety standards throughout the retail space.
Assist with receiving and merchandising products.
Respond promptly to guest inquiries and resolve concerns with professionalism and care.
Support resort-wide service initiatives while delivering Hyatt's commitment to exceptional hospitality.
**The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
