Position Summary
We are seeking a friendly, professional, and customer-focused Call Center Representative to join our automotive service center. The representative will be responsible for handling inbound and outbound customer calls, scheduling service appointments, answering questions about automotive services, and ensuring customers receive a positive experience from their first interaction with our service center.
Key Responsibilities
- Answer inbound customer calls promptly and professionally.
- Schedule, reschedule, and confirm automotive service appointments.
- Assist customers with questions regarding vehicle maintenance, repairs, services, and pricing.
- Gather accurate customer and vehicle information.
- Explain recommended services and help customers understand their service options.
- Make outbound calls for appointment confirmations, reminders, follow-ups, and customer retention.
- Follow up with customers regarding completed services and satisfaction.
- Route technical or complex questions to service advisors or appropriate departments.
- Maintain accurate customer records and update information in the dealership/service center computer system.
- Handle customer concerns professionally and escalate issues when necessary.
- Meet established call quality, customer service, scheduling, and productivity goals.
- Promote available maintenance services, inspections, promotions, and other service center offerings.
- Maintain a professional and courteous attitude during all customer interactions.
Qualifications
- Bilingual preferred
- Previous call center, customer service, automotive, dealership, or service industry experience preferred.
- Excellent verbal and written communication skills.
- Strong customer service and problem-solving abilities.
- Ability to multitask in a fast-paced environment.
- Strong attention to detail and organizational skills.
- Professional, dependable, and positive attitude.
- Ability to remain calm and courteous when dealing with upset or frustrated customers.
- Automotive knowledge is a plus but not required; willingness to learn is essential.
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Call center: 1 year (Required)
- Service center: 1 year (Required)
Ability to Commute:
- Dallas, TX 75238 (Required)
Work Location: In person
