Are you a dynamic individual with a passion for exceptional customer service? We're seeking a dedicated professional to join our growing team as a DME Customer Service Representative in our Montour Falls location.
Responsibilities include:
- Provide top-notch customer service support for inquiries related to DME products and services, either via phone or in person.
- Assist customers in navigating product features, troubleshooting, and placing orders.
- Collaborate with internal team members to ensure seamless communication and resolution of customer issues.
- Maintain accurate records of customer interactions and transactions.
- Handle financial transactions, ensuring accuracy and compliance with established procedures.
- Verify and understand health insurance coverage.
Qualifications:
- Excellent communication skills and a customer-centric approach.
- Knowledge of DME products and services preferred.
- Strong problem solving abilities with attention to detail.
- Previous customer service experience in healthcare or related field a plus.
- Experience in handling phone calls and financial transactions.
- Candidates must be willing to travel occasionally during initial training period to our location in Canandaigua.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- Health insurance
- On-the-job training
- Paid time off
Work Location: In person
