Job Overview
We are seeking an energetic and detail-oriented Second Shift Dispatcher/Customer Service professional to join our dynamic transportation team. In this vital role, you will coordinate and manage freight movement, provide exceptional customer service, and ensure seamless communication across our logistics network during the second shift hours. Your proactive approach will help optimize transportation planning, enhance supply chain efficiency, and deliver outstanding support to drivers, clients, and internal teams. This position offers an exciting opportunity to be at the heart of our logistics operations, ensuring timely deliveries and fostering positive relationships.
Responsibilities
- Dispatch freight shipments efficiently by utilizing transportation management systems such as Oracle Transportation Management and SyteLine, Data Truck, Mcleod ensuring timely pickups and deliveries.
- Communicate clearly with drivers, carriers, and internal teams via multi-line phone systems, maintaining professional phone etiquette and strong communication skills.
- Monitor GPS and GIS data to track vehicle locations, optimize routes, and provide real-time updates to stakeholders.
- Manage shipping & receiving schedules, coordinating with warehouse teams to streamline freight flow and prevent delays.
- Enter data accurately into systems like AS400 and transportation management platforms to maintain precise records of dispatch activities.
- Assist with freight inquiries from customers and carriers, providing detailed information on shipment status and delivery timelines.
- Support fleet management by tracking vehicle maintenance schedules and coordinating with drivers for efficient dispatching during the second shift.
Skills
- Strong analysis skills to interpret GPS, GIS data, and transportation metrics for effective decision-making.
- Proficiency in transportation management systems such as Oracle Transportation Management, SyteLine, and AS400 Mcleod, Data Truck.
- Knowledge of logistics principles including supply chain management, transportation planning, shipping & receiving processes, and 3PL (third-party logistics) operations.
- Experience with dispatching freight using transportation planning tools; familiarity with fleet management practices is a plus.
- Excellent communication skills with the ability to handle multi-line phone systems professionally while maintaining courteous phone etiquette.
- Data entry expertise with high accuracy in fast-paced environments; typing skills are essential.
- Ability to analyze logistical data effectively to improve dispatch efficiency and supply chain performance. Join us in a role where your proactive dispatching skills combined with exceptional customer service will drive our logistics success! We value energetic team players committed to excellence in transportation management and logistics support during the second shift hours.
Pay: $18.00 - $22.00 per hour
Work Location: In person
