JOB
As a Tourist Information Counselor with the Department of Transportation, you will be the friendly face that greets visitors as they begin their journey through Pennsylvania. Each day brings new conversations, new questions, and new chances to help people discover exciting destinations. You will play an important role in promoting travel, assisting guests, and representing the Commonwealth with pride. This position offers a meaningful way to serve the public and support statewide tourism efforts.
EXAMPLE OF DUTIES
This position supports travelers by providing accurate information, helpful guidance, and a welcoming environment at the Erie County Welcome Center. The role strengthens tourism outreach, improves customer service, and assists with daily operations. As a Tourist Information Counselor, you will perform the following duties:
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Visitor Assistance: Provide directions, travel details, and lodging information to support guest travel plans
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Tourism Support: Promote statewide tourism by sharing resources, participating in tours, and assisting with special programs
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Center Operations: Open and close the Welcome Center, maintain displays, and keep the facility organized and well stocked
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Inventory Management: Unpack, store and monitor literature supplies while maintaining accurate stock records
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Communication Duties: Coordinate with the Tourist Information Supervisor to share questions, updates, and operational needs
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Administrative Tasks: Prepare reports, complete clerical assignments, and represent the Tourism Services Office during events and travel shows
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:
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Full-time employment
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This position works a 6-week rotating schedule. Days and hours can vary from Sunday to Saturday Temporary hours of operation are 9:00 AM to 5:30 PM.
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Telework: You will not have the option to telework in this position.
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Salary: In some cases, the starting salary may be non-negotiable.
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You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
