POSITION SUMMARY
The General Manager is responsible for the total performance of the building. This role owns financial results, people leadership, service standards, guest experience, operational execution, accountability, and management team development.
POSITION PURPOSE
This role exists to ensure the building is run to standard every day. The General Manager is responsible for leading managers, protecting culture, driving results, and creating a clean, accountable, guest-focused operation.
CORE OWNERSHIP AREAS
- Full-building performance and standards
- Financial performance and labor control
- Management team leadership and development
- Guest experience and issue resolution
- Hiring, accountability, and culture
- Cleanliness, readiness, and execution
- Coach team to drive excellent beer and food menu knowledge
DETAILED ROLE EXPECTATIONS
LEADERSHIP & ACCOUNTABILITY
- Lead the management team with clarity, consistency, and follow-through.
- Set performance expectations and address issues directly.
- Ensure managers are coaching, correcting, and leading to standard.
- Maintain accountability across all guest-facing and operational areas.
OPERATIONAL EXECUTION
- Own shift readiness, staffing effectiveness, and building standards.
- Ensure service, cleanliness, and floor execution remain consistent.
- Protect service flow during high-volume periods and special events.
FINANCIAL PERFORMANCE
- Manage labor, sales flow, and controllable expenses.
- Protect cash handling, discount, comp, and policy compliance.
- Drive performance through staffing, deployment, and management oversight.
PEOPLE & CULTURE
- Hire, develop, and retain strong team members and leaders.
- Protect a professional, accountable, and team-first culture.
- Address behavior, performance, and professionalism issues early.
NON-NEGOTIABLE STANDARDS
- Arrive on time and shift-ready
- Maintain professional appearance and conduct
- Communicate clearly and with urgency
- Support the team and protect guest experience
- Maintain clean, organized, and guest-ready work areas
- Follow all POS, cash handling, and alcohol service procedures
- Remain coachable and responsive to feedback
- Complete assigned responsibilities fully
MISSION
This role exists to ensure the building is run to standard every day. The General Manager is responsible for leading managers, protecting culture, driving results, and creating a clean, accountable, guest-focused operation.
ACCOUNTABILITIES
- Full-building performance and standards
- Financial performance and labor control
- Management team leadership and development
- Guest experience and issue resolution
- Hiring, accountability, and culture
- Cleanliness, readiness, and execution
RESULTS
- Role expectations are consistently met without excessive oversight
- Guests and team experience stronger shift consistency
- Management can trust the position to execute reliably
- Standards are protected during both normal and peak business
Pay: $60,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
