Front Desk Coordinator / Patient Care Coordinator
Velocity Physical Therapy & Wellness Clinic is seeking an organized, motivated, and compassionate Front Desk Coordinator to be the welcoming face of our practice. This position plays a vital role in creating an exceptional patient experience while ensuring the daily operations of the clinic run smoothly and efficiently.
We are looking for someone who enjoys helping people, thrives in a fast-paced environment, is highly organized, and takes pride in accuracy and attention to detail.
Primary Responsibilities :
Patient Experience
- Greet patients warmly and create a positive first impression.
- Answer incoming phone calls professionally and efficiently.
- Schedule, reschedule, and confirm patient appointments.
- Check patients in and out while ensuring all required information is current and accurate.
- Collect co-pays, outstanding balances, and other patient payments.
- Maintain patient confidentiality and comply with HIPAA guidelines.
- Help maintain an organized and welcoming reception area.
Administrative Duties
- Complete new patient intake and ensure all required paperwork is received.
- Verify insurance benefits and obtain prior authorizations as needed.
- Maintain accurate patient demographics and insurance information.
- Assist with the daily flow and efficiency of the clinic.
- Order and maintain office and clinical supplies.
- Prepare and distribute the clinic's monthly newsletter.
- Compile monthly reports, statistics, and business metrics.
- Assist with miscellaneous administrative projects as assigned.
Technology & Organization
- Become proficient with the clinic's electronic medical record (EMR), scheduling, and practice management software.
- Maintain organized digital and paper records.
- Utilize Microsoft Excel, spreadsheets, and reporting tools with confidence.
- Identify opportunities to improve office systems and workflow.
Preferred Additional Skills
- Knowledge of physical therapy insurance billing and claims processes.
- Familiarity with medical terminology.
- Experience working in a physical therapy, chiropractic, orthopedic, or other outpatient healthcare setting.
- Ability to assist with insurance follow-up or billing functions is a strong bonus.
QualificationsRequired
- Excellent customer service and interpersonal skills.
- Strong verbal and written communication.
- Exceptional organizational skills and attention to detail.
- Ability to multitask and prioritize responsibilities.
- Professional, dependable, and self-motivated.
- Comfortable learning new software and technology.
- Proficiency with Microsoft Office, particularly Excel and Word.
- Ability to work independently while contributing to a collaborative team.
Preferred
- Experience in a medical office or outpatient healthcare setting.
- Knowledge of physical therapy workflows.
- Experience with insurance verification and authorizations.
- Experience with medical billing.
- Familiarity with EMR/practice management software.
The Ideal Candidate
Our ideal team member is someone who:
- Loves interacting with people and making others feel welcome.
- Has a positive, solution-oriented attitude.
- Is proactive rather than waiting to be told what to do.
- Takes ownership of their work.
- Enjoys organization and keeping systems running efficiently.
- Can balance multiple priorities while remaining calm under pressure.
- Values teamwork and is always willing to help wherever needed.
- Wants to contribute to the continued growth of a thriving physical therapy practice.
What We Offer
- Competitive hourly wage based on experience.
- Paid time off and holiday benefits (if applicable).
- Opportunities for professional growth and development.
- A supportive, positive, and team-focused work environment.
- The opportunity to make a meaningful difference in patients' lives every day.
At Velocity Physical Therapy & Wellness Clinic, we believe our front desk team is much more than reception—they are the heart of our patient experience. If you are organized, compassionate, motivated, and enjoy helping people while keeping a busy office running smoothly, we'd love to meet you.
Job Types: Full-time, Part-time
Pay: $15.00 - $25.00 per hour
Benefits:
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
