Description:
Autism Treatment Center (ATC) is seeking an experienced, highly responsive Intake & Access Coordinator to serve as the centralized point of contact for families seeking outpatient therapy services across our Dallas, Fort Worth, and San Antonio locations.
This is a critical referral-to-revenue position responsible for moving families efficiently from initial inquiry through assessment and the start of treatment while providing exceptional, white-glove service throughout the process.
Key Responsibilities
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Respond promptly to new referrals and family inquiries
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Verify insurance eligibility and benefits
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Coordinate and schedule tours, assessments, and initial appointments
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Obtain insurance authorizations for assessment and ongoing treatment
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Maintain consistent communication with families throughout the intake process
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Manage the referral pipeline across ABA, Speech Therapy (ST), and Occupational Therapy (OT)
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Track and report key pipeline KPIs, including referral volume, response time, conversion, authorization status, and time from referral to start of care
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Partner with clinical and operational teams to identify and resolve barriers that delay access to services
Requirements:
- Experience in healthcare intake, insurance verification, authorizations, patient access, or a similar role
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Strong understanding of commercial/private insurance
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Exceptional communication, organization, follow-through, and customer-service skills
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Ability to manage multi-location pipeline with urgency and accuracy
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Experience with Lumary or a similar healthcare operating/EMR system preferred
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Experience with ABA, pediatric therapy, or behavioral healthcare strongly preferred
Full-time position | Supporting Dallas, Fort Worth & San Antonio. At ATC, intake is more than answering the phone, it's ensuring families receive a responsive, compassionate experience and that children gain access to the services they need without unnecessary delays.
