Company Overview
S & R Towing is a dedicated 24-hour towing and recovery service provider serving Oceanside and surrounding areas since 1985. Our fleet of trucks and highly trained operators are always ready to assist, ensuring prompt and reliable roadside assistance whenever you need it.
Job Summary
We are seeking an energetic and detail-oriented Tow Truck Dispatcher – Central Dispatch to coordinate the efficient deployment of tow trucks and recovery services. In this vital role, you will manage incoming calls, assign jobs using advanced transportation management systems, and communicate clearly with drivers and customers to deliver exceptional service. Your proactive approach will keep our operations running smoothly around the clock.
Duties
- Answer multi-line phone systems promptly, providing excellent phone etiquette and communication skills.
- Dispatch tow trucks efficiently using GPS, GIS (Geographic Information Systems), and transportation management software (Towbook)
- Coordinate with drivers to ensure timely pickups and drop-offs, maintaining accurate data entry in dispatch logs.
- Monitor fleet management systems to track vehicle locations via GPS and optimize routing for speed and safety.
- Communicate clearly with customers, drivers, and emergency responders, providing updates and handling inquiries professionally.
- Maintain detailed records of dispatch activities, including inbound/outbound logs, incident reports, and service documentation.
- Support shipping & receiving operations related to freight movement when necessary, ensuring seamless logistics flow.
Experience
- Proven experience in dispatching within transportation management or logistics environments.
- Familiarity with GIS, GPS technology, transportation planning, and supply chain operations.
- Strong analysis skills to troubleshoot routing issues or delays proactively.
- Experience with transportation management systems such asTowbook
- Excellent communication skills coupled with phone etiquette proficiency for engaging with diverse stakeholders.
- Ability to perform data entry accurately using multi-line phone systems, SyteLine, or similar platforms.
- Knowledge of freight coordination, fleet management practices, shipping & receiving procedures, and 3PL (third-party logistics) operations is a plus. Join us as a Tow Truck Dispatcher – Central Dispatch to be the backbone of our rapid response team! Your dedication will ensure that roadside assistance is delivered swiftly and efficiently—making a real difference in our customers’ lives every day!
Job Type: Full-time
Pay: $23.00 - $28.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
Work Location: In person
