Electronic Data Payment Systems (EDPS) is a leading provider of innovative payment processing solutions tailored to businesses across various industries. With a strong focus on efficiency, security, and cost-effectiveness, EDPS offers a full suite of payment services, including credit and debit card processing, ACH transactions, mobile and online payments, and advanced point-of-sale (POS) systems.
Our proprietary technology and industry-specific CRM empower businesses to streamline operations, enhance customer experiences, and maximize revenue. We differentiate ourselves through national partnerships with trade associations, delivering customized solutions that address the unique needs of each market segment.
At EDPS, we prioritize transparency, reliability, and data-driven decision-making to ensure our clients receive superior service and competitive pricing. With decades of experience in the payment processing industry, we are committed to providing cutting-edge solutions that help businesses grow while optimizing transaction costs.
EDPS remains a trusted partner for businesses seeking superior payment solutions and financial efficiency.
Role Description
Our organization is seeking a technically savvy, customer-focused individual who understands that technical skills must be combined with excellent interpersonal skills that enable them to build confidence with our customers by addressing inquiries with knowledge, skill and empathy for the customer. We are looking for a Technical Support Specialist to work directly with clients in setting up and troubleshooting POS terminals and integrated POI solutions, e-commerce gateways, mobile payments and P2PE security solutions.
Essential Duties and Responsibilities
We are looking for a Technical Support Specialist who is responsible and takes ownership for:
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Resolving POS gateway and software inquiries from merchants and partners.
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Performing as the point of escalation for POS gateway and software service inquiries from Customer Service.
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Partnering with Sales teams to provide product input for POS solutions.
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Researching, troubleshooting, and resolving issues for our customers on both proprietary and external POS systems.
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Identifying, reporting, troubleshooting and resolving ecommerce, point-of-sale and P2PE security application issues
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Deploying hardware, gateway and security application solutions to customers using internet-based deployment vendor portal.
Qualifications To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
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High school diploma; college degree in technical field highly preferred
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Minimum of one (1) year of technical support experience (preferably in payment processing) with basic HTML, ASP and PHP scripting experience.
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Point-of-sale (POS) payment gateway, terminal and register systems is highly desirable.
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Must be able to multi-task, work in a fast paced, turn-key environment, and be willing to work overtime as requested by manager (on-call is required for this position).
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Knowledge of data encryption protocols preferred.
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Excellent and adaptable communication skills (both written and verbal), along with excellent interpersonal skills working directly with customers and internal colleagues
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Must be a team player, results-driven, and a data-gathering problem solver.
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Must be proactive and take ownership of tasks and follow through to resolution.
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Must be proficient in Microsoft Excel, Word, Outlook, PowerPoint with ability to learn and use METS CRM system.
This role provides the opportunity to get your foot in the door in the financial technology industry. This is a position for a self-starter that works well with both a team and as an individual
We pride ourselves in maintaining an Accredited, A+ rating with the Better Business Bureau, which is a testament to the integrity and transparency of the EDPS team. Contact us today to get started!
Type: Full-time
Target Compensation: $25,000 – $45,000
Available Benefits:
Company’s website:
EDPS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected.
