B & J Plumbing, Heating, and Air Conditioning is looking for an experienced Customer Service Representative with a background in HVAC, plumbing, or electrical to join our growing team. This is a great opportunity for someone who thrives in a fast-paced environment and takes pride in delivering exceptional customer experiences. We offer strong benefits, a supportive team culture, and a company that truly values its employees. If you’re organized, customer-focused, and want to be part of a company where your work makes an impact every day, we’d love to meet you.
Responsibilities:
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Answer incoming customer calls and respond to inquiries in a professional, friendly manner.
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Schedule service appointments for HVAC plumbing or electrical customers accurately and efficiently.
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Communicate with customers regarding appointment confirmations, updates, and follow-ups.
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Provide basic troubleshooting guidance and route calls appropriately when needed.
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Maintain accurate customer and job information in scheduling software (ServiceTitan experience is a plus).
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Resolve customer concerns or escalate issues to management when necessary.
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Collaborate with Dispatch, Sales, and Field Teams to ensure a seamless customer experience.
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Follow standard operating procedures and company guidelines for call handling and documentation.
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Assist with outbound calls for appointment confirmations, reminders, and customer follow-ups
Qualifications:
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One (1)+ years of customer service, or call center experience in HVAC, plumbing or electrical required.
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Ability to work onsite in the office on a daily basis.
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Must be able to pass a background check
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Strong typing skills with a high level of accuracy.
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Experience using ServiceTitan is highly preferred.
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Strong communication and interpersonal skills
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Excellent multitasking and organizational abilities
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Positive attitude with a customer-first mindset
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Ability to remain calm and professional in a fast-paced environment
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Proficient with computers, scheduling software, and phone systems
Apply today and take the next step toward a rewarding career with B & J Plumbing, Heating, and Air Conditioning!
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