Service Advisor
Wild River Sport and Marine -dealer located in Trego, WI. Providing top-notch Sales, Parts department, and Service department. Join our growing team!
The Service Writer/Advisor is responsible for assisting customers in determining their vehicle needs and services requested; verifying warranty coverage; developing estimates; creating repair orders and maintaining excellent customer rapport.
Primary Duties and Responsibilities:
- Greeting and assisting all customers that arrive at the Parts/Service counter.
- Serving as a contact between service technicians and customers.
- Developing service estimates/diagnostics for necessary work needed on customer’s vehicles.
- Determine service needs by working directly with the customer.
- Scheduling service appointments.
- Assign repair orders to service techs.
- Keep customer informed about their repair order, including whether additional repairs are needed and obtaining appropriate approval from customer prior to starting work.
- Update any notes that are important to repair order for reference.
- Accurately completing all customer repair orders.
- When a repair order is completed, contact customer and close out repair order with customer.
Knowledge, Skill, and Ability Requirements:
- Minimum of one year of service experience preferred.
- Marine and powersport knowledge is preferred; however, training will be provided.
- Excellent organization and follow up skills.
- Excellent communication skills with both customers and service technicians
- Excellent customer service skills.
- Excellent computer skills.
- Supervisory skills.
- Ability to multitask
- Have a positive, friendly and outgoing personality.
- Must have a valid driver’s license
Benefits Offered:
- Paid time off
- Health insurance
- Retirement Plan
Job Type: Full-time, year-round position.
Normal Schedule:
- Tuesday-Friday 8:00-5:00
- Saturday 8:00-12:00
Job Type: Full-time
Benefits:
- Health insurance
- Paid time off
- Retirement plan
License/Certification:
- Driver's License (Preferred)
Work Location: In person
