Job Description
We're looking for a friendly and efficient Customer Service Representative to join our team at our Springfield location (544 W Jefferson St). As the face of our organization, you'll play a crucial role in ensuring customer satisfaction while managing various aspects of our pizza restaurant operations.
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Answer incoming phone calls professionally and take customer orders accurately
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Prepare high-quality pizzas and other menu items according to company standards
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Process cash and card transactions efficiently
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Provide exceptional customer service, addressing inquiries and resolving issues promptly
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Maintain a clean and organized work environment
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Collaborate with team members to ensure smooth restaurant operations
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Handle multiple tasks simultaneously during busy periods
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Assist with additional duties as assigned by management
Qualifications
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Excellent customer service skills with a friendly and positive attitude
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Strong communication abilities, both verbal and written
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Proficiency in taking phone orders and handling customer inquiries
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Basic math skills for processing transactions and handling cash
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Ability to multitask and work efficiently in a fast-paced environment
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Physical capability to lift up to 25 lbs and stand for extended periods
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Flexibility to work weekends, holidays, and various shifts as needed
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Team player with a willingness to assist colleagues and contribute to a positive work atmosphere
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Attention to detail in food preparation and order accuracy
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Basic computer skills for operating point-of-sale systems
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Ability to follow directions and adhere to company policies and procedures
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Strong time management and organizational skills
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Stress management abilities to maintain composure during busy periods
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Food handling experience is a plus, but not required (training will be provided)
Additional Information
All your information will be kept confidential according to EEO guidelines.
