Store Operations & Client Support Associate - Mountain Ink & Toner
Location: In-store (Mountain Ink & Toner)
Job Type: Full-time / Part-time, Flexible — targeting 32–40 hrs/week, Monday–Friday, 9:00 AM–5:00 PM
Reports to: General Manager
About Us
Mountain Ink & Toner is a locally owned print supply company specializing in ink and toner cartridges, including OEM, compatible, and in-house refill products. We serve both retail walk-in customers and business clients through scheduled delivery routes, and we pride ourselves on personal service and technical know-how.
About the Role
We're looking for an operations/account manager to help grow and maintain relationships with our business clients while also supporting day-to-day operations in our retail store alongside our General Manager. This is a great opportunity for someone early in their sales or account management career who wants hands-on experience across both client relations and in-store operations.
What You'll Do
In-Store Support
· Work directly with the General Manager on daily store operations
· Provide excellent front-line customer service, listening to customer needs, troubleshooting print/toner issues, and offering solutions
· Assist with opening/closing store procedures, including register operations
· Help process daily route orders and ring up client transactions accurately
· Support inventory organization, restocking, and general store upkeep as needed
· Review weekly client orders, ensuring accuracy and timely delivery
· Identify opportunities to grow existing accounts and support new client outreach
What We're Looking For
· Entry-level experience in sales, account management, or customer service (internships or coursework welcome)
· Strong communication skills and a customer-first mindset
· Comfortable learning new software (we use Shopify for POS and order management)
· Detail-oriented, especially with cash handling, order accuracy, and recordkeeping
· Able to work both independently and collaboratively with store leadership
· Reliable, punctual, and flexible within our Monday–Friday daytime schedule
Schedule
· Monday through Friday
· 9:00 AM – 5:00 PM
· 32–40 hours per week (flexible)
· $18-20/hr
How to Apply
Interested candidates should apply through Indeed with a resume. We look forward to hearing from you!
Pay: $18.00 - $20.00 per hour
Expected hours: 32.0 – 40.0 per week
Work Location: In person
