Job Details
At CHG, we believe that experiences worth paying for are those you cannot recreate yourself.
With multiple locations throughout New York City in some of Manhattan's trendiest neighborhoods, we are looking for energetic Sales and Marketing Coordinator with a positive attitude to join their Crew!
What You’ll Do
- Guest Engagement: Providing our guests with top-notch customer service, being mindful, professional, friendly, and accommodating to their request.
- Menu Knowledge: Being fully conversant with all property and special event menus.
- Admin Support: Administrative support to Sales & Marketing Teams
- Teamwork: Must be able to work well in a team environment
- Attention to Detail: Keen attention to detail
Reservations and Guest Relations
- Handle all incoming reservation and guest service inquiries via phone, email, and in-person promptly and professionally.
- Regularly check and respond to voice messages from guests, ensuring timely and courteous callbacks.
- Manage and Monitor RSVP emails.
- Manage reservation requests for hotel bars, restaurants, rooftop lounges, including regular reservations for groups up to 12 guests, based on availability.
- For reservation requests for groups of 12 guests or over, send each property’s private dining / large party menus, obtain selections, payment, generate and distribute the TS event order * In accordance with individual property specific guidelines
- Coordinate closely with venue F & B Managers to confirm reservation details, special requests and group bookings.
- Maintain detailed guest preference records and feedback to enhance personalized service and guest satisfaction.
- Use reservation software to track, update, and optimize seating availability and reservation schedules.
- Coordinate with Third Party platforms such as OpenTable, Pulsd, Groupon, Eventbrite, in processing guest receipts and managing refund requests, ensuring timely guest responses and accurate record keeping.
- Collect and accurately record guest contact information, including emails and phone numbers, to facilitate confirmations and future communication.
- Support front-of-house F & B teams during peak times by assisting with guest greetings and seating arrangements.
- Support property F & B leaders as needed during open staffing calls.
Marketing & Social Media
- Coordinate and communicate with graphic designers on basic tasks including but not limited to promotional fliers and newsletters.
- Collaborate with sales and marketing team to support and coordinate promotional bookings and special events.
- Monitor, respond to, and manage guest reviews across online platforms, ensuring timely and professional engagement and collaborating with property teams to enhance guest satisfaction.
- Compile and send out weekly guest reviews reports to management, highlighting feedback trends and areas for improvement.
- Coordinate third party software relationships under guidance of area marketing manager with programs including but not limited to TripleSeat, Google, OpenTable, Seven Rooms, Resort Pass, Resy, etc.
- Print and distribute in-house marketing materials such as table tents and flyers for activations and promotions as a joint effort with property F & B leaders.
- Respond to requests from property leaders for menus and / or paper supplies for restaurants, lounges, bars, rooftop and private events.
- Receive updates to menus from property leaders highlighting current offerings and promotions. Make edits and adjustments, ensuring each page is time stamped and forward to property leaders to print
- Ensure each venue’s hours of operation are always updated on all websites.
- Prepare annual and monthly performance decks in advance of presentation to Hotel partners.
- Update each property’s marketing calendar in advance of recurring marketing calls.
- Prepare initial One-Sheets and forward to Operational team.
Administrative
- Ensure daily tracking of private event revenue collected in TripleSeat matches Aloha postings. Escalate any discrepancies immediately to the property’s F & B leader.
- Enter records on property tracking grid and scan back up onto the shared drive in accordance with monthly audit.
- Assists with VIP guests and clients by supporting calendar invitations & VIP site alerts as well guest research.
- Prepare, print and distribute banquet event orders, that mainly pertain to large party reservations and small parties.
Miscellaneous Duties
- Attend meetings, training sessions, or courses as required.
- Provide support to colleagues for related tasks as necessary.
- Continuously seek opportunities to learn and improve marketing knowledge.
- Undertake any reasonable requests from management.
- Assist with any AdHoc projects as assigned.
- Uphold all health, safety, and hospitality standards in guest interactions and venue presentation.
Health and Safety
- Report potential and real hazards immediately and assist in rectifying issues.
- Ensure a safe working environment by complying with health, safety, and emergency procedures.
- Promote awareness of health and safety in all marketing-related tasks.
Qualifications
- Bachelor’s degree in Hospitality, Hotel Management, or related field
- Previous experience in reservations, guest services, or front-of-house hospitality roles preferred.
- Excellent verbal and written communication skills in English with strong attention to detail.
- Proficient with reservation management systems (e.g., OpenTable, SevenRooms, TripleSeat, ResortPass, Resy) and Microsoft Office/Google Workspace.
- Experience managing online reviews and guest feedback platforms preferred.
- Highly organized with the ability to multitask effectively in a fast-paced environment.
- Strong customer service orientation, able to handle difficult situations with professionalism and tact.
- Flexibility to work evenings, weekends, and holidays as required.
- Passion for hospitality and creating memorable guest experiences.
- Proficiency in GoogleWorkspace or Office365
Other Requirements
- Must possess a flexible and varied schedule to accommodate business demands, including weekends and Holidays.
- Exceptional guest service orientation.
- Skilled knowledge of food, wine and spirits preferred.
- Excellent verbal communication skills in Spanish is a plus.
- Passionate about hospitality, food, and beverage industries.
- Knowledge of social media platforms and marketing tools (e.g., Canva, Adobe Creative Suite, Mailchimp).
- Basic understanding of analytics tools (e.g., Google Analytics, social media insights).
- Creative mindset and detail-oriented approach.
- Personal appearance and professional dress required.
This job description reflects the job content at the time of writing and will be subject to periodic change because of changing operational and environmental requirements. Such changes will be discussed with the jobholder and the job description amended accordingly.
The jobholder will carry out any other duties as are within the scope, spirit and purpose of the job as requested by the General Manager/Head of Department/Management Company.
The jobholder will actively follow policies including Equal Opportunities policies.
The jobholder will maintain an awareness and observation of Fire and Health & Safety Regulation
Concrete Hospitality Group is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, age, religion, sex, sexual orientation, gender identity, genetic material, national origin, veteran or disability status.
Job Type: Full-time
Pay: $26.00 - $30.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
People with a criminal record are encouraged to apply
Work Location: In person
