Position Title: Case Coordinator
Summary
Under the direction of the Program Manager, the Case Coordinator is responsible for coordinating assigned consumer cases and implementing individual service plans. Duties include developing and maintaining case files, providing developmental skills training in self-care, communication, daily living activities, first aid, and safety, as well as promoting consumer advocacy, empowerment, and community integration.
FLSA: Non-Exempt
Reports To: Program Manager
Essential Duties and Responsibilities
- Manage an assigned caseload and coordinate services in accordance with each consumer’s individual plan of service.
- Develop, implement, monitor, and update comprehensive written service plans and related goals.
- Adhere to all agency policies, procedures, and regulatory standards related to case coordination responsibilities.
- Maintain compliance with CARF and funding source guidelines; ensure documentation reflects best practices and is accurate, current, and audit‑ready.
- With input from the consumer, and based on their aspirations, develop, implement, and monitor individualized service plans that address the consumer’s goals and needs.
- Ensures that agency safety policies are adhered to by consumers.
- Complete all required documentation, including daily data, monthly progress notes, quarterly reviews, and annual evaluations, in a timely and accurate manner.
- Advocate for consumer rights and promote dignity, respect, and person‑centered planning.
- Support consumer decision‑making, self‑advocacy, and participation in community activities that foster inclusion and integration.
- Ensure that skills training and supports are provided to the consumers as identified in the IPOS; attend IPOS meetings when invited; maintain an IPOS calendar.
- Maintain a safe, positive, professional relationships with consumers, guardians, caregivers, transportation staff, and external partners.
- Attend required trainings, meetings, and events; maintain certifications (CPR, First Aid, VCE, OCHN, MRS) as required by the agency or funders.
- Monitor services to ensure authorization terms are fulfilled and that consumers receive high-quality, effective supports.
- Report significant health, behavioral, or psychiatric issues promptly to appropriate supervisory staff, document incidents per agency protocol.
- Document concerns and incidents in accordance with agency procedures.
- Maintain confidentiality and professional boundaries at all times.
- Support the agency’s mission by assisting with program promotion and maintaining a positive public image.
- Demonstrate competency in computer use and documentation, including Microsoft Office applications and agency recordkeeping systems.
- Provide exceptional internal and external customer service and professional communication at all times.
- Travel between work sites as needed.
Physical and Environmental Requirements
- Ability to travel locally to consumer homes, meetings, and community settings.
- Ability to work in office, home-based, and community environments.
- Ability to respond appropriately in situations involving behavioral or safety concerns.
- Ability to occasionally assist consumers with activities of daily living and skill-building activities as needed.
Core Competencies
- Consumer advocacy and empowerment
- Ethical and professional conduct
- Person‑centered planning
- Effective communication and documentation
- Collaboration and teamwork
- Adaptability and problem‑solving
- Community integration and inclusion
Qualifications
- Bachelor’s degree in human services, social work, psychology, or a related field.
- Experience working with individuals with developmental disabilities or mental health challenges.
- Knowledge of person-centered planning, individualized plans of service (IPOS), service coordination, case management methods, principles and techniques.
- Strong organizational, documentation, and communication skills.
- Ability to work effectively with individuals exhibiting a range of behaviors and needs, including those that may be challenging or aggressive.
- Commitment to Arkay’s mission of supporting individuals to reach their highest level of independence.
- Valid Michigan driver’s license.
- Strong verbal and written communication skills, including the ability to interact professionally with employers, families, and community partners.
- Flexible & adaptable with the ability to work in a team management model.
- Perform other related duties as assigned.
Pay: From $44,100.00 per year
Benefits:
- 403(b) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Mileage reimbursement
- Paid time off
- Parental leave
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Work Location: Hybrid remote in Southgate, MI 48195
