Under close supervision of the Senior Services Coordinator, performs a variety of clerical office, receptionist, and office assistance duties to create, store, retrieve and archive files and records; updates computer data base as directed, and assures the accuracy of the filing systems; provides information and assistance to customers.
The list that follows is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed, and may be required to perform additional, position-specific tasks.
-
Perform front desk duties; provide information and assistance to visitors and others having business with the department; assist customers with applications, forms, and other documents; answer phones; determine nature of the calls; respond to requests for information; route calls to appropriate individuals to handle inquiries and complaints; take and deliver messages.
-
Create, update and track a variety of electronic and paper files, records, reports, rosters, logs and related documents; order and distribute offices supplies and materials; maintain and update office supply inventory.
-
Conduct briefings with Seniors wishing to take advantage of services offered by Senior Centers to explain programs offered and requirements.
-
Research files to obtain requested information, insert additional data and check for accuracy.
-
Conduct interviews in Senior Citizens homes to accurately fill out state required assessments.
-
Correspond with clients both through written and verbal communication to include but not limited to nutritional education, nutritional programs, and other senior citizens programs.
-
Fill in as needed for cooks and drivers.
-
Maintain accurate daily rosters for Seniors accessing congregate meals.
-
Assist in gathering information for regular reports to the State and Federal Government.
-
Perform other related job duties as assigned.
