Barens is a division of BE Power Equipment. We are a leading manufacturer of pressure washers, air compressors, generators and water pumps serving industrial markets in over 30 countries. Headquartered in Abbotsford, BC, our third generation, family-owned business is focused on designing quality products and delivering exceptional service.
Why work with us?
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A competitive wage and total compensation package commensurate with experience.
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Group medical, dental & vision benefits, life insurance coverage.
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401(k) & 401(k) matching program.
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Paid time off from work.
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Training & development opportunities.
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Strong culture to promote from within.
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Modern, well-equipped environment with excellent staff facilities.
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Regular team building & social events - we like to have fun!
Key Responsibilities:
Order Entry & Processing:
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Accurately enter and process customer orders via phone, email, and online platforms
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Review orders for completeness, pricing accuracy, and product availability
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Coordinate with internal departments (shipping, accounting, etc.) to ensure timely fulfillment
Customer Service:
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Handle inbound customer inquiries regarding products, pricing, order status, and support issues
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Resolve customer concerns promptly and professionally
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Maintain customer records and documentation within the CRM system
Outbound Sales & Retention:
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Proactively contact existing customers to build relationships, address needs, and uncover new opportunities
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Follow up on quotes, backorders, and lapsed accounts to support customer retention
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Identify upsell and cross-sell opportunities and relay them to the appropriate sales rep when needed
Qualifications:
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High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
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2+ years of experience in customer service, inside sales, or order entry preferred
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Excellent verbal and written communication skills
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Strong organizational and multitasking abilities
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Comfortable with outbound calling and relationship-building
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Proficient in Microsoft Office Suite and CRM/order entry systems (e.g., Salesforce, Acumatica, NetSuite)
The pay range for this role is:
40,000 - 50,000 USD per year(Barens - PA)
