Acts as receptionist on the unit: answers phone and patient call system in a timely manner uses proper phone etiquette greets patients, visitors, physicians, and employees; ascertains needs and routes accordingly takes and relays messages to personnel on the unit in a timely manner ensures excellent customer service
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Schedules patients, after obtaining patients demographic and insurance information/authorizations into the scheduling system in a timely manner
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Ensures medical charts for new patients are prepared prior to the date of service
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Pulls medical records for established patients prior to the date of service
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Updates, copies, and files medical records as directed
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Maintains and collects statistics related to departmental operations as directed
