We are seeking a QA Specialist/Investigator to join our team of caring professionals.
EXCELLENT BENEFIT PACKAGE!!
GENEROUS TIME OFF AND HOLIDAYS!!
The QA Specialist/Investigator reports to the Senior Director of Quality Assurance and Compliance and is responsible for conducting investigations within the Quality Assurance Department.
ESSENTIAL RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
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Conducts investigations for all reportable and serious reportable incidents as assigned.
- Ensure that all written investigation reports are completed and prepared for IRC review and upload to IRMA within the required 30-day timeframe.
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Uploaded written 149 investigation reports and all relevant supporting documents into the NYS Justice Center’s WSIR system.
- Ensures that all incident related documentation including 149 investigation reports meets acceptable criteria for submission to the Incident Review Committee.
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Assist with management and tracking of information in OPWDD’s IRMA database and ensures timely submission to the Justice Center’s WISR and AARM portal to ensure timely incident closure.
- Secures Justice Center target letters and ensures submission of SCR target searches, and submission forms for Investigative Records for Abuse and Neglect Allegations.
- Maintains records and database of investigations completed and submits information as requested for preparation of the Annual Trend Analyses and other tracking reports.
- Reviews all agency internal occurrences, via eVero, and ensures appropriate follow-up.
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Ensure that all required notifications are completed timely and immediate protection is inputted, via IRMA for reportable and serious reportable incidents.
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Completes investigations for reportable and serious reportable incidents as needed.
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Ensures that all incident related documentation including 149 investigation reports meets acceptable criteria for submission to the Incident Review Committee.
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Maintains Community Resources' Incident Management database in Excel.
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Assists with compiling data for annual incident trend analysis reports as required by OPwDD and the NYS Department of Health.
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Attends incident review committee (IRC) meetings and prepares comprehensive meeting minutes.
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Assist with reviews of corrective action plan (CAP) documentation prior to submission to OPWDD.
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Completes mailing for CRSI annual satisfaction surveys. Available on-call via agency phone on a 24 hour /7 days per week basis; may require evening and weekend work.
- Performs additional duties as deemed necessary by the Senior Director of Quality Assurance and Compliance
- Bachelor’s Degree in a Human Services Related field.
- At least 3 years of prior work-related experience conducting investigations and program supervision.
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Investigation Certification from the New York State Justice Center and the Inter-Agency Council (IAC)
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Working knowledge of OPwDD’s Incident Reporting Management Application (IRMA)
- Ability to present facts and information effectively in oral and written form.
- Independent judgment is required to plan, prioritize, and organize diversified workflow.
- Valid New York State driver’s license
