Job Summary
Join our dynamic veterinary team as a Veterinary Receptionist / Client Service Representative, where your energetic and compassionate approach will create a welcoming environment for pet owners and their beloved animals. In this role, you will serve as the first point of contact, ensuring smooth communication between clients and our veterinary professionals. Your enthusiasm, organizational skills, and dedication to animal care will contribute to delivering exceptional service and supporting our mission to promote pet health and well-being.
Key Responsibilities
- Greet clients and check patients in/out in a warm, professional manner
- Answer multi-line phones and respond to emails/text communications
- Schedule appointments and manage daily appointment flow
- Collect and process payments, issue invoices, and explain estimates
- Maintain accurate patient records and update client information
- Coordinate communication between veterinarians, technicians, and clients
- Handle medication refill requests and relay medical questions appropriately
- Support a smooth front desk workflow in a fast-paced environment
- Provide compassionate communication during sensitive or emergency situations
- Maintain a welcoming and clean hospital lobby
Qualifications
- Previous experience in veterinary reception, medical front desk, or customer service preferred
- Strong communication and interpersonal skills
- Comfortable working in a busy, multitasking environment
- High attention to detail and accuracy with records and payments
- Ability to stay calm and professional under pressure and high emotion
- Basic computer skills (practice management software experience a plus)
- Genuine love of animals and empathy for pet owners
Join us in making a difference in the lives of pets and their owners! We are committed to fostering a supportive environment where your skills grow alongside your passion for animals. This paid position offers an opportunity to develop your veterinary expertise while providing top-tier service in a lively team setting. Pay is dependent on experience.
Pay: $18.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Continuing education credits
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Paid parental leave
- Paid time off
- Retirement plan
- Uniform allowance
Work Location: In person
