POSITION SUMMARY STATEMENT:
The Emergency Medical Clinical Support Technician supports our providers by performing a variety of clinical duties to ensure efficient patient care and smooth daily operations. Responsibilities include preparing patients for examinations, taking vital signs, maintaining accurate medical records, assisting with procedures, and ensuring compliance with safety, privacy and clinical protocols. The Clinical Support EMT serves as a key liaison between patients and the healthcare team, delivering high-quality, compassionate care in a fast-paced medical environment.
MINIMUM QUALIFICATIONS:
Education, Experience or Equivalent Combination:
Licensure/ Registration/ Certification:
Knowledge, Skills, and Abilities:
Strong communication and interpersonal skills
Basic knowledge of medical terminology
Attention to detail and organizational ability
Ability to multitask in a fast-paced environment
Compassionate and professional attitude toward patients.
Proficiency with electronic health record systems.
PREFERRED QUALIFICATIONS:
Education, Experience or Equivalent Combination:
Licensure/ Registration/ Certification:
Knowledge, Skills, and Abilities:
ESSENTIAL DUTIES:
(30%) – Under the direction of a provider or registered nurse, instructs patients on basic information regarding examinations, special tests, procedures, or home/self-care. Provides health information that is routine and standardized. Recognizes and responds appropriately to medical emergencies.
(20%) – Collects and reports patient health data.
(10%) – Administers immunizations and medications by any route except intravenous.
(10%) – Performs set-up and assists physician with diagnostic, therapeutic, or surgical procedures within the scope of practice. Collects and processes lab specimens.
(10%) – Acts as liaison between the patient/family and the provider, hospital, medical staff, or outside agencies involved with patient care.
(10%) – Documents observations, actions, and patient outcomes per established policies and procedures.
(10%) – Participates in quality improvement and outcome study activities, departmental in-services and workshops, and other educational opportunities that will improve patient care.
Perform other tasks as assigned.
- Job description rankings/percentages are intended to reflect normal averages over an extended period of time, and are subject to daily variances. Quality and efficiency standards should at no time be compromised to meet the average expectations expressed above. Job descriptions are subject to change to accommodate organization or department needs.
ORGANIZATIONAL EXPECTATIONS:
Values
All colleagues are expected to live our values:
Excellence: We strive for the best results and always look for ways to improve.
Compassion: We care and show empathy and respect for each person.
Partnership: We are strongest when we work together and with those we serve.
Integrity: We are open and honest, and we keep our commitments.
Additional Expectations:
Complies with safety instructions, observe safe work practices, provides input on safety issues, and promotes a safe work environment.
Maintains regular and timely attendance.
Protects confidentiality.
Demonstrates participation in and support of the organization's Corporate Integrity Program by participating in compliance-related education and training and complying with the organization's policies and procedures.
Timely completion of all mandatory education and organizational requirements (i.e., licensure/certification, Employee Health and Wellness requirements, annual training, etc.)
POPULATION SPECIFIC COMPETENCIES:
Does this employee have direct patient contact?
x
Departments will need to determine the appropriate competencies in their areas for their specific patient populations documented in the essential duties section.
Examples of items that can be included are:
Identifies expected outcomes for a plan individualized to the patient or situation specific to the needs of the population served.
Communicates effectively with patients, families, and team members.
Integrates practices that supports patient safety, acknowledges variations in populations served.
Anticipates the needs of the population served as well as the unique characteristics of the communities served.
Anticipates the needs of the population in providing culturally responsive care and develops an individualized plan for patients and families.
LEADERSHIP RESPONSIBILITY:
Please describe the degree to which the position directs the work of others or coordinates workflow of a clinic, department, or functional area. If applicable, indicate the number of people and the titles for which this position directly and/or indirectly directs the work of others or coordinates workflow.
N/A
Critical Job Demands
Section 1: Place an “X’ next to ONE of the terms that best describes the frequency for each of the Critical Demands.
Critical Demands
Rare
1-5% (Up to a 1/2 hour)
Occa
6-33% (1/2 hour to 3 hours)
Freq
34-66% (3 to 5½ hours)
Cont
67-100% (5½ to 8 hours)
Standing
Remaining on one's feet in an upright position at a work station without moving about.
x
Walking
Moving about on foot.
x
Sitting
Remaining in a seated position.
x
Squatting
Assuming or maintaining a crouching position with the knees bent.
x
Reaching
Stretching out or extending to touch or grasp.
x
Lifting
Raising or lowering an object from one level to another (includes upward pulling).
x
Carrying
Transporting an object, usually holding it in the hands or arms, or on the shoulder.
x
Pushing/Pulling – Exerting force upon an object so that the object moves away/towards from the force.
x
Handling/Fingering – (includes typing, computer work, gripping, grasping, and pinching)
x
Section 2: Place an “X” next to ONE of the terms that best describes the Strength Rating for this job classification which is expressed by one of five terms: Sedentary, Light, Medium, Heavy, and Very Heavy.
Sedentary Work
Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Light Work
Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible. NOTE: The constant stress and strain of maintaining a production rate pace, especially in an industrial setting, can be and is physically demanding of a worker even though the amount of force exerted is negligible.
Medium Work
Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. Physical Demand requirements are in excess of those for Light Work.
x
Heavy Work
Exerting 50 to 100 pounds of force occasionally, and/or 25 to 50 pounds of force frequently, and/or 10 to 20 pounds of force constantly to move objects. Physical Demand requirements are in excess of those for Medium Work.
Very Heavy Work
Exerting in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently, and/or in excess of 20 pounds of force constantly to move objects. Physical Demand requirements are in excess of those for Heavy Work.
Note: During any patient handling task, if any caregiver is required to lift more than 35 lbs. of a patient’s weight, assistive transfer devices should be used for the transfer.
