Salary up to $65,000 base
We are partnering with a well known organization to find their next Guest Services Manager who will play a key role in creating memorable guest experiences and supporting daily front-of-house operations. This opportunity is ideal for a hospitality leader who enjoys developing teams, building guest relationships, and delivering elevated service in a fast-paced environment. This role is fully onsite in Nashville, TN.
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Comprehensive health, dental, and vision benefits
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Generous paid time off
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Access to ongoing training, leadership development, and professional growth resources
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Employee hotel and travel discounts
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Inspire and guide guest-facing team members to deliver exceptional hospitality from arrival through departure
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Act as a key resource for guest concerns, ensuring prompt resolution and creating positive outcomes
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Collaborate with operational departments to ensure a consistent and seamless customer experience
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Coach, support, and develop team members to strengthen service delivery and performance
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Assist with day-to-day operational oversight, staffing support, and service execution
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Background in hospitality, customer experience, hotel operations, or a related service-focused environment
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Prior leadership experience with a proven ability to motivate and develop teams
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Solutions-oriented mindset with the ability to remain composed in high-pressure situations
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Familiarity with hospitality technology platforms and guest service best practices is preferred
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Bachelor's degree or equivalent professional experience is a plus
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