Job Summary
We are seeking a detail-oriented and customer-focused Clinical Laboratory Secretary to join our Costa Caribe team. The ideal candidate will provide administrative and clerical support while serving as a key point of contact for patients, healthcare providers, and internal staff. This role requires excellent organizational skills, professionalism, and the ability to thrive in a fast-paced environment.
Responsibilities
- Greet and assist patients and visitors in a professional and courteous manner
- Answer and direct phone calls, emails, and inquiries
- Schedule home service appointments and coordinate laboratory services
- Register patients and accurately enter demographic and insurance information
- Maintain and update patient records in the laboratory system
- Process, file, and distribute laboratory reports to physicians and patient
- Verify insurance eligibility and assist with billing-related tasks
- Track specimens and coordinate with laboratory personnel to resolve discrepancies
- Maintain office supplies and support general administrative duties
- Ensure compliance with confidentiality and privacy regulations
- Assist in maintaining a clean, organized, and professional reception area
Skills
- 1–2 years of administrative experience in a laboratory setting preferred
- Knowledge of medical terminology is a plus
- Strong organizational and multitasking abilities
- Excellent communication and customer service skills
- High attention to detail and accuracy
- Ability to handle confidential information with discretion
- Bilingual (English/Spanish) preferred
This position offers a dynamic and collaborative work environment where professionalism, accuracy, and efficiency are highly valued. The successful candidate will play an essential role in supporting daily operations while delivering exceptional service to both patients and laboratory staff.
Pay: From $11.00 per hour
Benefits:
Work Location: In person
