MH Fine Hardware is a high-end supplier of decorative plumbing and hardware focused on the trade - Luxury custom home builder, architects, interior designers and contractors. We are looking for a high character, professional, proactive, detail-oriented and engaging individual to join our team as our Client Relations Coordinator. This person must be able to work well in a very dynamic, fast paced and energy driven company. This role provides support to sales representatives and responds to customer and prospect queries. We expect you to perform well in a team environment and have exceptional people skills, in order to contribute to creating and maintaining good customer relationships and ensuring smooth sales team operations.
Core Values
All Mh Fine Hardware team members are expected to demonstrate behavior and actions consistent with the company's core values at all times. We are driven by and act to perfect these values everyday.
- Integrity - We are guided by strong moral principles and character. We are straightforward and truthful in all that we do.
- Teamwork - We trust, respect and Support each other. We cooperate and collaborate to achieve greatness together
- Accountability - We take personal responsibility to deliver on every commitment. We provide unsurpassed service and value.
- Tenacity - We continuously strive to improve the experience of our customers. We have an insatiable will to win.
- Passion - We are authentically enthusiastic in all we do. We enjoy the relationships we build and the success we accomplish together.
Department: Sales Support
FLSA Status: Non-exempt
Job Summary
- Greets and assists visitors. Answers telephones and provides relevant information or routes call to appropriate person. Performs clerical tasks as assigned including but not limited to: filing, processing payments, making phone calls, completing forms and data entry. Maintains showroom upkeep and catalogs. Assists in the organization and administration of company objectives and policies.
General Accountabilities
- Greets visitors and ascertains name and other pertinent information. Notifies appropriate employee of visitor's arrival. Maintain and monitor fair rotation of salespeople to clients that walk in and call.
- Answers telephone(s). Determining if caller can be helped directly or needs to be routed to another department.
- May discern appropriate information through computer or hard copy files, company or department publications and guidelines and/or personal knowledge.
- Accurately takes and delivers messages.
- Directs paperwork to appropriate departments.
- Processes incoming and outgoing mail
- Manages cash drawer, records all incoming cash & checks in check register, and credit card machine.
- Microsoft Calendar management for price increase notifications & vendor closings.
- Company filing, electronic and paper
- Updates and Maintains large contact database within Constant contact.
- Updates and Maintains Rep list with current contact information and vendors they represent.
- Assures that reception area & showroom is clean and orderly.
- Inventory count of all office supplies for regular ordering.
Job Qualifications
- Education: High School Diploma or equivalent substitute
- Experience: 1-3 years of experience required, with 3-5 years preferred
Competencies
- Ability to take initiative and problem solve
- Excellent verbal and written communication skills
- Excellent phone skills and ability to screen calls to get to correct department
- Excellent organizational, prioritizing and multi-tasking skills
- Ability to present oneself as well as the company in a professional manner
- Proficient in the use of a computer and corresponding programs, internet literate
- Attention to detail
- Interpersonal skills and customer service skills required
Extensive Knowledge of Adobe Acrobat, MS Word, Excel, MS Outlook.
Skills
- Proven work experience as a Receptionist and/or Sales Support professional
- Hands on experience with ERP systems
- Proficiency with MS Office Suite
- In-depth understanding of sales principles and customer service practices
- Excellent communication skills
- Analytical and multitasking skills
- Teamwork and motivational skills
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Receptionist/Assistant: 3 years (Required)
Ability to Commute:
- Jupiter, FL 33458 (Required)
Work Location: In person
