We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
Skills
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Experience with hotel reservations software
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Computer, telephone, and customer service skills needed.
- Excellent communication and organizational skill Hotel experience preferred, but not required. Starting salary based on experience.
MUST be dependable, reliable, punctual, and flexible. Seeking applicants with initiative and the willingness to grow with our team.
Applications submitted in person at 160 IH 45S, Huntsville, TX will be given preference.
Applicants applying through Indeed who do not attach a resume will be automatically rejected.
Pay: $8.00 - $8.50 per hour
Benefits:
- Employee discount
- Flexible schedule
Experience:
- Hotel: 1 year (Preferred)
Shift availability:
- Night Shift (Required)
- Overnight Shift (Required)
Work Location: In person
