About Honeybee Health
Honeybee Health is a high-tech, mail-order pharmacy licensed to ship medications to all 50 states. We are a B2B pharmacy powering the backend fulfillment for some of the fastest-growing telemedicine companies, reproductive health clinics, and veterinary practices in the country. With over 100 active partner integrations, we sit at the intersection of healthcare and technology — and we're building the team to match.
The Role
We're looking for a driven, pharmacy-savvy Account Manager to own and grow relationships with our existing partner accounts. You'll be the primary revenue advocate for our customers inside Honeybee Health — deeply understanding their workflows, surfacing friction early, and proactively identifying opportunities to expand the services we provide. This is not a reactive support role; it's a commercially focused, growth-oriented position for someone who can speak fluently with both clinical teams and technical integrators. You will report directly to the VP of Partnerships.
What You'll Do
- Serve as the primary point of contact for a portfolio of B2B partners — telemedicine platforms, reproductive clinics, and veterinary organizations
- Own the full partner lifecycle: from onboarding new services and driving adoption, through to renewal and expansion
- Proactively monitor account health scores, usage signals, and engagement data to identify at-risk accounts and intervene before issues escalate
- Build and manage an expansion pipeline within your account portfolio — independently identifying, qualifying, and closing upsell and cross-sell opportunities
- Develop a deep understanding of each partner's business model, patient population, and growth roadmap to uncover tailored expansion opportunities
- Lead regular business reviews (QBRs) and executive check-ins with key stakeholders at partner organizations
- Serve as the Voice of the Customer internally — translating partner feedback into prioritized product, operations, and integration improvements for internal teams
- Collaborate cross-functionally with pharmacy operations, integrations, and clinical teams to ensure seamless service delivery and rapid issue resolution
- Maintain accurate account data, health scores, pipeline activity, and forecasting in CRM tools
How We Measure Success
This role is a revenue function. You will be evaluated on:
- Net Revenue Retention (NRR) across your account portfolio
- Expansion ARR generated from upsell and cross-sell activity
- Account health scores and proactive churn prevention
- QBR completion rate and executive stakeholder engagement
- Partner onboarding time-to-value for new services
What You Bring
- 3–6 years of experience in account management, customer success, or inside sales — ideally in pharmacy, healthtech, or a related healthcare B2B environment
- Solid understanding of pharmacy operations, including specialty medications, prior authorization workflows, or mail-order fulfillment
- Comfort navigating technical conversations — you don't need to be an engineer, but you can hold your own when discussing API integrations, fulfillment workflows, or platform configurations
- Proven track record of retaining and growing accounts through consultative selling and relationship-building — including independently closing expansion deals
- Experience owning an expansion pipeline with measurable NRR or upsell targets
- Exceptional communication skills — written, verbal, and in executive-level presentations
- Self-motivated and highly organized; you thrive in a remote, fast-moving environment
- Experience with CRM platforms (Salesforce, HubSpot, or similar) and familiarity with account health or CS tooling (Gainsight, ChurnZero, or similar)
Bonus Points
- Background working with or inside a compounding pharmacy, specialty pharmacy, or PBM
- Experience supporting telemedicine, fertility, or veterinary health partners
- Familiarity with pharmacy regulatory environments across multiple states
- Prior experience at a high-growth startup or healthtech company
- Exposure to usage-based or consumption pricing models and the expansion mechanics that go with them
What We Offer
- Competitive base salary ($70,000–$90,000) + performance-based variable compensation tied to NRR and expansion targets (OTE $85,000–$120,000)
- Comprehensive health, dental, and vision benefits
- 401(k) with company match
- Home office stipend and annual learning & development budget
- 100% remote flexibility with a collaborative, mission-driven team
- A direct seat at the table with the VP of Partnerships — real influence over how Honeybee Health grows with its partners
- The opportunity to shape how pharmacy-technology partnerships are built at scale across 50 states
Honeybee Health is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.
Pay: $70,000.00 - $90,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: Remote
