The Memory Care Manager plays a vital role in ensuring the delivery of exceptional care to residents within the memory care unit. This position serves as the primary point of responsibility for all residents in memory care, overseeing daily operations, staff performance, and coordination of care services. The Supervisor works closely with healthcare providers, families, and interdisciplinary teams to support residents’ physical, emotional, and cognitive well-being. In addition, this role partners with the Life Enrichment team to ensure that residents experience a meaningful daily flow of engagement through the Twenty/20 Signature Memory Care programs. The Manager helps guide staff in integrating purposeful engagement into all aspects of care, fostering a culture where connection and quality of life are central to the resident experience. The Memory Care Manager may be a licensed nurse qualified to act as a main support in the absence of the Health and Wellness Director. Administrative support for clinical leadership, and on-call or rotating support as a main clinical POC or communication liaison during staffing constraints, holidays or other coverage support needed is required.
QUALIFICATIONS:
- Current Medication Technician certification training as per state specific requirements.
- Prior experience in memory care or geriatric nursing is preferred.
- CPR and First Aid certification (must be obtained within 60 days of employment).
- Documented TB screening and acceptable criminal background check, as per state requirements.
- Strong leadership, organizational skills, and time management skills.
- Effective verbal and written communication abilities.
- Compassionate, professional demeanor with a commitment to resident-centered care.
- Ability to work independently and collaboratively across departments.
- Willingness to obtain Dementia Connection Specialist (DCS) certification within the first year of employment.
- Provide direct and indirect care to residents, ensuring safety, dignity, and quality of life.
- Serve as the designated person responsible for all residents in memory care, maintaining a consistent presence and availability to residents, families, and staff.
- Assist the Department Head and other leaders as needed.
- Support department director in supervising and training caregiving staff/med-techs, and other team members.
- Collaborate with physicians, home health agencies, hospice providers, and families to ensure residents’ care needs are met.
- Perform duties as needed in caregiving, medication administration, activities coordination, and housekeeping.
- Support staff in implementing The Lavender Way and other Twenty/20 Signature Memory Care programs, ensuring engagement opportunities are integrated throughout the daily routine.
- Work in close partnership with the Head of Life Enrichment to promote a culture of engagement, coaching staff to view every interaction as an opportunity for meaningful connection.
- Encourage and model company core values and best practices, including in dementia care through a willingness to become Dementia Connection Specialist (DCS) certified.
- Any other tasks or duties assigned by your manager, and support for other departments as needed.
CLINICAL & ADMINISTRATIVE DUTIES
- Order, verify, and manage resident medications, including monitoring expiration dates and proper disposal.
- Maintain accurate and up-to-date resident charts, care plans, and physician orders.
- Conduct daily audits of the electronic medication administration record (eMAR) system to ensure documentation accuracy and compliance.
- Monitor and report changes in residents’ conditions to physicians and care teams.
- Ensure completion of medication administration, treatments, and routine rounds.
- Delegate tasks appropriately to med-techs and caregivers.
- Act as a mandated reporter for adult abuse and report any safety concerns promptly.
- Communicate professionally with physicians and other healthcare providers via fax and other correspondence.
ESSENTIAL PHYSICAL & COGNITIVE ABILITIES:
The abilities and work environment characteristics described are representative of those encountered while performing the essential functions of this position.
Ability to manage intermittent or high-volume periods of repetitive tasks and sustain extended physical activity, including sitting, standing, walking, reaching, climbing, bending, lifting, grasping, pushing, pulling, and other weight-bearing and maneuvering techniques as needed
Ability to work in environments with low or bright lighting, loud noise, strong odors, variable temperatures (hot or cold), and potential exposure to infectious diseases, bloodborne pathogens, and other health-related risks
Efficiently and effectively manage unpredictable schedules, distractions, changes of pace or priorities, on a regular basis
DRIVER RESPONSIBILITIES/CLEAN MVR REQUIRED:
- Meet general and specific Key Performance Indicators and associated industry or community metrics as leadership assigns and deems defining of success
- Adjust to changing or evolving metrics accordingly
Employees in this role must follow the directives below, depending on their assigned state licensed community:
Comply with all federal, state, and local laws, regulations, and licensing requirements for senior living services (independent living, assisted living, skilled nursing, memory care).
Please Note: During the interview process, applicants may be considered for positions, shifts, schedules, or employment classifications different from those originally applied for. Any employment offer will reflect the final role and terms mutually agreed upon by the applicant and the Company.
This Job Description document is intended to describe the general content of the requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Twenty/20 Management and associated Senior Living Communities are an Equal Opportunity Employer and values diversity in the workplace.
