Position Type: Full-time employment, 40 hours per week. Exempt under the Fair Labor Standards Act (FLSA).
Description: The Facilities Operations Manager (FOM) is responsible for overseeing all building maintenance, equipment upkeep, and internal service operations. The FOM also works with the rest of the Facilities management team to develop and execute the departmental budget and negotiates with outside vendors for supplies, repairs, and other items. The ideal candidate would have excellent leadership and managerial experience with significant expertise in organization, planning, communication, purchasing, equipment, and building repair. The schedule for this position will require weekend availability and some evening shifts.
Essential Functions:
· Direct and oversee the maintenance and upkeep of all buildings, utilities, HVAC systems, power tools and equipment, boats, trams, golf carts, and other vehicles.
· Develop, prioritize, and oversee departmental work plans and preventive maintenance schedules to maximize operational efficiency, asset longevity, and service quality.
· Lead and supervise Facilities Maintenance personnel by establishing daily work priorities, delegating assignments, monitoring operational performance, fostering employee development and accountability, conducting performance evaluations, and exercising supervisory authority in recruitment, disciplinary actions, corrective coaching, and termination decisions consistent with Garden policies.
· Coordinate departmental staffing, schedules, and resources to ensure timely completion of maintenance projects, custodial operations, and work orders while maintaining established service standards.
· Develop budget recommendations for the Facilities Department; monitor expenditures, evaluate utility and energy usage, and recommend cost-saving initiatives while overseeing telecommunications, security, and alarm system operations.
· Prepare, analyze, and present operational reports to the VP of Facilities & Infrastructure, providing updates on staffing, departmental performance, capital projects, budgets, safety initiatives, and operational metrics.
· Ensure departmental compliance with applicable permits, licenses, inspections, environmental regulations, and safety requirements while directing relationships with vendors, contractors, and service providers to ensure quality performance and contractual compliance.
· Direct the preparation, scheduling, and operational readiness of meeting rooms and event spaces, coordinating Facilities support to meet the needs of all Garden departments and organizational events.
· Serve as one of the primary Facilities representatives to liaison with the City of Norfolk Police Department, Fire-Rescue, regulatory agencies, utility providers, and other external partners on operational, emergency preparedness, and facility-related matters.
· Lead Facilities operations for Garden-wide events by coordinating staffing, logistics, equipment, setup, breakdown, and operational support to ensure safe and successful event execution.
· Identify opportunities to improve departmental processes, operational efficiency, workplace safety, and customer service, and implement approved process improvements in alignment with organizational goals.
· Perform other supervisory and operational duties as assigned.
Essential Physical Functions:
· Must have the ability to lift up to 50 lbs.
· Must have the ability to work outside for 8 hours in heat, cold or light rain and can continuously walk, stand, bend, twist and/or stoop.
· Must have the ability to push, pull and perform manual labor during working hours.
· Must have the ability to work on ladders for extended periods.
· Must have the ability to drive a golf cart.
· Must be able to perceive sounds at normal speaking levels with or without correction, speak effectively, and perceive depth accurately.
· Must be able to care for and have the ability to use all issued equipment such as: hand tools, hammers, safety belts/vests, safety glasses, etc.
Qualifications:
· Schedule subject to Garden needs; weekends required.
· Bachelor’s degree in a related field or equivalent experience of a minimum of 5-7 years in maintenance or related field required.
· 3-5 years of supervisory experience required.
· Certified Facility Manager (CFM), Facility Management Professional (FMP), OSHA 10 or 30-hour certification or CPR/First Aid a plus.
· 18 years of age or older with valid driver’s license & proof of insurance required.
· Extensive mechanical expertise and knowledge of equipment & building systems required.
· Strong experience in electrical, plumbing, or carpentry highly preferred.
· Proven ability to work independently, take initiative, and lead by example.
· Strong customer service and communication skills.
Benefits:
· Health insurance including an HSA or copay option (NBG pays 70% of individual premium and 65% of dependent/family premium).
· 403(b) retirement plan with discretionary 4% match
· Company sponsored life-insurance coverage.
· Group rates on voluntary benefits such as dental, supplemental medical expense insurance, FSA, DCA, vision, STD, LTD, accident and critical illness.
· Paid vacation, sick leave and holidays.
· Professional development opportunities.
· Staff discounts on programming & gift shop. NBG logo wear for work provided.
· EAP services for all employees.
Reports to: Facilities Directors
Supervises: Facilities Technicians
Equal Employer Opportunity (EEO) statement: NBG is committed to the principles and ideals of equal employment opportunity. It is, and shall continue to be, the policy and practice throughout NBG to foster equal employment opportunity and non-discrimination for applicants, employees, and volunteers without regard to race, color, sex, religion, national origin, age, marital status, disability status, sexual orientation, gender identity, pregnancy, childbirth or related medical conditions including lactation, status as a veteran, or other protected status, if qualified to perform the essential functions of the job with or without reasonable accommodation.
Pay: $24.00 - $26.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
Work Location: In person
