Job description:
Customer Service Representative – Client Support (No Experience Required)
Location: Irvine, CA
Job Type: Full-Time | Onsite
Schedule: Monday–Friday, 7:30 AM – 3:30 PM
Pay: $25.00 per hour + Commission
About the Role
We are seeking friendly, motivated, and detail-oriented Customer Service Representatives to join our team. No prior experience is required — we provide full training.
If you have a pleasant phone presence, enjoy helping customers, and are motivated by problem solving and clear communication, this is an excellent opportunity to build a stable career with room to grow.
You will work directly with small and medium-sized business owners who use our online marketing services, helping them understand their accounts, resolve issues, and feel supported.
What You’ll Do
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Answer inbound customer calls with a positive, professional tone
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Assist business owners in understanding their online marketing services
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Troubleshoot account issues and guide customers toward solutions
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Document calls and account details accurately
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Follow established procedures to ensure high-quality service
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Remain patient, supportive, and solution-oriented during difficult conversations
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Collaborate with internal departments as needed to resolve issues
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Perform additional duties as assigned
What We’re Looking For
We do not require prior call center or customer service experience. We are looking for individuals who have:
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A clear and personable phone presence
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A positive attitude and desire to help customers
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Strong attention to detail
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Professionalism when speaking with business owners (B2B)
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Curiosity, willingness to learn, and comfort asking questions
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Ability to stay organized and multitask
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Reliability, consistency, and a strong sense of follow-through
What We Provide
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$25 per hour
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Commission opportunities
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Health benefits: medical and dental insurance
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401(k) plan
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Full training — no prior experience required
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Supportive, team-focused environment
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Opportunities for skill development and career growth
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Stable Monday–Friday schedule (no nights or weekends)
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Hands-on experience in customer service and online marketing support
Requirements
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High school diploma or equivalent
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Reliable, consistent onsite attendance
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Ability to use a computer comfortably
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Strong verbal communication skills
Functional Abilities
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Ability to sit and work at a computer for long periods
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Ability to stay focused and on task
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Ability to transcribe, enter, and post data accurately
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Ability to communicate and exchange information clearly by phone
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Ability to analyze information, identify solutions, and integrate data effectively
About Us
We are an established online marketing company supporting businesses across the United States and Canada. We value clear communication, accurate problem solving, and providing our clients with a positive service experience.
Equal Opportunity Employer
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, protected veteran status, or disability.
Job Type: Full-time
Benefits:
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401(k)
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401(k) matching
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Dental insurance
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Health insurance
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Vision insurance
Education:
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High school or equivalent (Required)
Work Location: In person
