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Overnight Transportation Coordinator

KOCH -
Minneapolis, MN

Job Details

Full-time
$63,000 - $68,000 a year

Qualifications

Automobile transportation
Computer operation
Customer communication
Road transportation operations
Logistics customer service
De-escalation techniques
Conflict de-escalation
Windows
High school diploma or GED
Desktop applications
Computer skills
Capacity planning
Logistics compliance
Hours of Service (HOS) regulations

Full Job Description

Job Overview

Division Reports To

Koch Trucking Extended Ops Supervisor

Employee Classification Weekly Hours

Full Time 40

Position Details

Job Summary

The Overnight Transportation Coordinator supports the Dedicated Trucking division by managing customer needs, driver assignments, and freight movement during the overnight shift. This role ensures quality customer service, maximizes equipment utilization, and maintains driver productivity. The

Coordinator serves as a backup to Driver Managers and plays a critical role in problem-solving, tracking, and operational continuity during non-business hours.

Essential Job Functions

Respond to customer and driver inquiries during overnight hours, weekends, and holidays.
Coordinate with Planners and CSRs with ETAs and Hours of Service.
Keep customers and brokers up to date with accurate ETAs.
Enter orders and driver assignments into the system accurately.
Process Electronic Data Interchange (EDI) transactions as needed.
Track and report load status to ensure timely customer updates.
Solve issues quickly to prevent service disruptions.
Communicate with customers regarding shipment issues, updates, or changes.
Review and correct driver assignments and customer orders for accuracy.
Prepare operational reports to support daytime transportation staff.

Secondary Job Functions

Serve as a representative of the Koch Companies, displaying courtesy, tact, consideration, and discretion in all interactions with other members of the Koch community, customers and with the public.

• Perform additional duties as assigned

Serve as a representative of the Company, displaying courtesy, tact, consideration, and discretion in all interactions with other members of the Koch community, customers and with the public.
Cross training as required.
Perform additional duties and projects as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Working Conditions

• Temperature regulated office environment

Supervisory Responsibilities

• None

Qualifications

Required Education and Experience

High school diploma or equivalent.
Minimum 1 year of experience in the trucking or transportation industry.

Preferred Education and Experience

Associate or Bachelor’s degree in Business, Supply Chain, or related field.
3+ years of full-scope transportation industry experience, including driver management, compliance, and freight operations.

Essential Knowledge, Skills, and Abilities

Knowledge of driver management, hours of service, DOT compliance, freight lanes, and capacity management.
Strong communication skills, both verbal and written.
Effective problem-solving and analytical skills.
Ability to deescalate intense situations professionally.
Ability to prioritize and adjust to shifting demands.
High attention to detail and organizational skills.
Proficiency with Windows-based software and transportation management systems.
Self-motivated with excellent time management abilities.
Commitment to high-level internal and external customer service.

Physical Requirements

Ability to sit for up to 90% of the workday using a computer, phone, keyboard, and mouse

This job description is designed to be a guide and is not to be construed as a comprehensive listing of all activities, duties, skills or responsibilities that are required for this position. Activities, duties, skills or responsibilities may be added or changed at any time, with or without notice.

**Koch Companies and its affiliates are Equal Opportunity Employers committed to fostering a diverse, inclusive, and respectful workplace.

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