McDowells Specialty Repair Sales & Operations Manager
Stand Firm on Integrity
McDowells Specialty Repair is a family-owned company with a 33-year reputation built on integrity, service, and investing in people. We specialize in automotive reconditioning, upholstery, and furniture repair and are seeking a strong leader to help guide our next stage of growth.
We operate using the EOS (Entrepreneurial Operating System) framework and believe our culture matters as much as our performance. We’ve built an environment where people are developed, supported, and challenged to grow. We are looking for an experienced, goal-oriented leader with a servant mindset, strong business judgment, and a genuine desire to help others succeed. Current EOS departments: Marketing, Sales, Administration, Finance, Operations. We have a low turnover rate, 38 on payroll and $3.6 annual revenue.
This position will combine leadership responsibilities across the EOS platform.
Position Overview
This is a full-charge leadership position responsible for overseeing Sales, Marketing and Operations. Finance will be added in the future. You will lead a team of technicians and sales professionals while maintaining company standards, profitability, accountability, and culture.
This individual will report directly to the President/Visionary founder and play a key role in helping McDowells continue building scalable systems for future growth.
Responsibilities
- Lead and manage technicians and sales team members
- Maintain company culture and service standards
- Hire, train, coach, and develop team members
- Evaluate performance and ensure accountability
- Monitor labor utilization and scheduling efficiency
- Review daily, weekly, and monthly financial reports
- Assist with implementation and improvement of business systems
- Build and maintain customer and account relationships
- Help drive growth while maintaining quality and customer care
- Support company profitability and operational excellence
Work Environment
A company work vehicle will be provided.
This role requires travel throughout the Treasure Valley visiting technicians, monitoring field operations, supporting established accounts, and ensuring service quality and efficiency.
Qualifications
- Bachelor’s degree in Business, Sales, Marketing, Operations or related field required
- Fifteen years of proven leadership and management experience, communication and decision-making skills.
- Humility, empathy and respect for blue collar folks that keep the wheels turning.
- Written examples of demonstrated history leading people and achieving goals.
- Understanding financial reports, KPI and metrics including comp plans, reviews, payroll increases
- Experience with developing work flow systems, process improvement, and accountability
- Embrace McDowells 10 year vision and execute, collaborate with the Visionary
- Expert in EOS and the Ninety software program and the 10 Wes by Kyle McDowell
Our Leadership Philosophy
We believe people matter.
As Kyle McDowell teaches through The 10 Wes, culture begins with leadership. We seek leaders who serve others, take responsibility, invest in people, and help team members grow into leaders.
As Zig Ziglar said: "You can have everything in life you want if you help enough other people get what they want."
Growth Opportunity
We are building for the future. The right individual will help strengthen our current operations while supporting growth, new account development, and scalable systems.
Compensation
Compensation will be discussed with qualified candidates based on experience.
Please submit a detailed work history and five professional references:
McDowells Specialty Repair
10443 Fairview Ave
Boise, Idaho
Join a company committed to integrity, service, and people investment.
Pay: $100,000.00 - $150,000.00 per year
Benefits:
- 401(k)
- Health insurance
- Vision insurance
Work Location: In person
