Eligibility & Client Services Specialist – Housing & Energy Assistance
Help local individuals and families access essential resources that can make a lasting difference.
Human Services, Inc. is seeking a compassionate, organized, and detail-oriented Eligibility & Client Services Specialist to join our Community Services team. In this role, you will help individuals and families navigate programs that support housing stability and household energy needs.
This position will primarily work within either our Energy Assistance Program, also known as LIHEAP, or our Housing Choice Voucher Program, commonly known as Section 8. Depending on your program assignment, you may help households obtain assistance with heating and utility expenses or support individuals and families as they navigate rental assistance and housing program requirements.
You will guide applicants through the process, review documentation, determine program eligibility, explain requirements, maintain accurate records, and coordinate with clients, landlords, community partners, and government agencies. This role is an excellent fit for someone who enjoys helping others while also working with detailed information, regulations, applications, and deadlines.
What You’ll Do
- Assist individuals and families with applications for housing or energy assistance
- Review income, household, and eligibility documentation for accuracy and completeness
- Determine eligibility according to program requirements
- Clearly explain application processes, required documents, program rules, and next steps
- Communicate with clients, landlords, state agencies, and community partners
- Connect individuals and families with additional community resources and emergency services
- Maintain accurate and timely electronic and paper records
- Help ensure services are delivered efficiently, respectfully, and in compliance with program regulations
You May Be a Great Fit If You Are
- Compassionate and respectful when working with people facing difficult circumstances
- Highly organized and comfortable managing multiple applications and deadlines
- Detail-oriented and confident reviewing forms, income information, and supporting documentation
- Comfortable learning and applying program policies and government regulations
- A clear and patient communicator
- Dependable, professional, and committed to protecting confidential information
- Comfortable using computers, databases, email, and standard office technology
- Able to balance excellent customer service with consistent application of program requirements
Why This Work Matters
Housing and utility costs can create significant challenges for individuals and families. Your work will help community members understand their options, complete complicated application processes, and access resources that can improve housing stability, safety, and overall well-being.
This is more than processing paperwork. It is an opportunity to provide knowledgeable, respectful support during moments when people may need it most.
Pay: From $16.74 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Vision insurance
Application Question(s):
- Are you comfortable working primarily on a computer and learning multiple databases or software systems?
- This position requires careful documentation and accurate data entry. Are you comfortable performing detailed work where errors may affect a household’s assistance?
- Are you comfortable explaining program requirements and informing applicants when they are missing documentation or do not qualify for assistance?
- Are you willing to communicate professionally with clients who may be frustrated, upset, or experiencing financial or housing instability?
- Are you willing and able to complete occasional local travel or home visits if required for your program assignment?
- Describe a time you caught an error or missing information before it caused a larger problem. What did you do?
- You receive an application that is missing required documents, but the applicant insists that their situation is urgent and asks you to process it anyway. How would you respond?
- Why do you think people experience poverty?
Education:
- High school or equivalent (Required)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Ability to Commute:
- Columbus, IN 47203 (Required)
Work Location: In person
