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Health Insurance
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Paid Time Off (PTO)
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Life Insurance
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Disability Insurance
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401 (K)
Responsibilities:
Perform daily task carefully and accurately to ensure guest satisfaction. Primarily parking and retrieving guest’s cars. Also, assisting guests with luggage at check in and check out.
Physical Requirements:
Must be able to lift over 50 pounds. Must be able to stand, walk and run for long periods of time.
Job Functions:
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Completes daily duties to ensure the front door operates smoothly.
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Assists guests with their requests in an appropriate manner.
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Handles guest’s complaints in a positive manner.
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Knows when to communicate guest complaints to the Manager on duty.
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Make decisions that benefit the hotel and the hotel guests.
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Understands hotels policies and procedures.
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Understands how a hotel and all the hotels departments operate.
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Is able to work with a variety of people without any problems.
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Is friendly and courteous towards guests and peers.
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Has a flexible schedule and understands the importance of being here when scheduled since we are a 24 hour business.
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On time, well groomed, in full uniform for his/her scheduled shifts.
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Is able to provide guests with detailed directions and information on local attractions, restaurants, and shopping.
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Is able to anticipate guest’s needs.
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Uses hotel standards and procedures for reservations, check in’s, checks outs, and any other guest interaction.
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Provides guests with accurate hotel facility information.
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Keeps lobby and work station clean and organized.
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Knows which department should be contacted in different situations.
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Opens car doors and lobby doors for guest’s
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Handles guest’s luggage upon arrival and departure.
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Safely drives and parks guest cars.
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Arranges taxis, if Concierge is not on duty.
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Gives proper pass on during shift change.
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Other duties as assigned
Job Requirements:
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Safe driver & must be 21 or older
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Flexible
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Detail Orientated
