Sales Associate General Summary
The Sales Associate will assist in the receiving, stocking, pricing of all merchandise, assist with customer service in aisle, act as a cashier when needed, and help maintain a clean and orderly merchandise presentation and overall store cleanliness. Sales Associates will also be responsible for helping grow business accounts and sales. Regular work shifts will be afternoons approx. 2pm till closing at 7pm CST, 4 days a week. Associate may be asked to work some other shift times based on other staff vacations and time off.
Essential Duties & Responsibilities
Include the following. Other duties may be assigned.
Customer Service
- Provide a positive representation of Pecan Ace.
- Proactively assist customers in solving problems.
- Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
- Possess a friendly outgoing demeanor; work well with customers as well as associates.
- Ensure all pages, radio questions and calls are answered promptly, courteously and effectively.
- Forward any customer complaint that cannot be handled to a member of management.
- Possess strong product knowledge and knowledge of store layout and location of products.
- Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.
Store Operations
- Assist in creating a positive, professional and safe work environment.
- Assist with receiving, checking in and stocking of merchandise throughout the store.
- Assist with maintaining back stock levels.
- Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area.
- Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.
- Assist with merchandise resets through the store.
- Provide assistance to Department Specialists, i.e. price changes, special orders.
- Ensure signage is current throughout the store.
- Operate forklift, paint dispenser, propane dispenser with proper training.
- Communicate any Store Support Center issue to General Manager for follow up.
- Communicate any merchandising, cost control or sales idea to General Manager.
- Participate in store meetings.
- Be professional in appearance and actions.
Register Operations
- Follow all cash register transaction procedures.
- Responsible for balancing of register drawer.
- Adhere to any Store Support Center program or promotion that may require implementation at the cash registers.
- Participate in store and Cashier meetings.
Front End Appearance and Upkeep
- Keep the front end, including checkout areas and entrance doors neat and clean at all times. Face and dust front end.
- Assist with keeping impulse counters stocked and faced, rotate fresh merchandise in as seasons change.
- Ensure fresh ads are stocked in shopping carts at all times.
- Ensure forms and supplies are stocked at all times.
- Assist with decorating the front end according to the Store Support Center program.
- Call for cart pickups when necessary.
- Inform management when merchandise returns need to be put away.
- Perform all other duties as assigned.
Customer Sales Duties
- Identify potential Business Account contacts and collect business lead information.
- Capture notes related to calls and interactions with customers in Pecan Ace system.
Education/Training
High School or GED equivalent.
Experience
Formal retail experience preferred.
Physical Demands
Standing 100% of time during shift, walking, lifting (up to 80lbs) climbing ladders and climbing stairs.
DISCLAIMER
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management’s discretion.
Pay: $15.00 - $17.50 per hour
Benefits:
- Employee discount
- Paid time off
Application Question(s):
- Lift 80 lbs and willing to load retail products such at concrete bags, mulch bags, soil bags and lumber.
Shift availability:
Work Location: In person
