Description
Seeking a highly organized Field Service Coordinator to support service operations across solar PV and energy storage systems. This role is responsible for scheduling, coordination, and execution support of field service activities, ensuring timely issue resolution and strong alignment between Field Service Partners (FSPs), OEMs, and internal teams.
The position focuses on improving first-time resolution, maintaining accurate system data, and delivering a consistent, high-quality experience for both customers and partners. Success in this role requires strong operational discipline, working knowledge of solar systems, and the ability to manage multiple priorities in a fast-paced environment.
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Coordinate and schedule service dispatches with FSPs, ensuring alignment with SLAs and operational priorities
- Act as a central point of contact between internal teams, FSPs, and OEM partners to drive clear communication and timely resolution
- Conduct remote troubleshooting and pre-dispatch diagnostics to reduce repeat visits and unnecessary truck rolls
- Review and validate service reports against OEM platforms and system data for accuracy and completeness
- Track and manage open cases, ensuring proper documentation, follow-up, and closure within defined timelines
- Maintain accurate records in CRM systems, including scheduling updates, service notes, and case statuses
- Identify recurring issues and escalate trends to improve service delivery and operational efficiency
- Partner cross-functionally with operations, supply chain, and technical teams to remove blockers and improve workflows
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2-3 years of experience in solar, electrical, or field service operations
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Working knowledge of PV and energy storage systems, including monitoring and troubleshooting practices
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Experience with OEM platforms such as SolarEdge, Enphase, Tesla, or similar
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Strong organizational and time management skills with the ability to handle multiple active cases
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Proficiency with CRM systems and Excel (or comparable tools)
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Clear and effective communication skills across technical and non-technical stakeholders
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OEM certifications (SolarEdge, Enphase, Tesla, Qcells, etc.)
- Experience coordinating service scheduling, including direct customer communication
- Analytical, detail-oriented approach to problem solving
- Familiarity with dispatch workflows, case management, and field service reporting systems
Hanwha Q CELLS America Inc. (“HQCA”) is a Qcells company, one of the world’s largest manufacturers and providers of solar photovoltaic (PV) products and solutions. Headquartered in Irvine, California, HQCA has been rapidly expanding its business in North America through the expansion of products and solutions, including distributed energy solutions, direct-to-homeowner solar sales and financing, and EPC services. We provide an opportunity to be part of an exciting and growing world-class global business in an interesting and expanding industry of the future.
PHYSICAL, MENTAL & ENVIRONMENTAL DEMANDS:
To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.
Dexterity (F = Frequently, O = Occasionally, N = Never)
Agility (F = Frequently, O = Occasionally, N = Never)
The salary range is required by the California Pay Transparency Act and may differ depending on the location of those candidates hired nationwide. Actual compensation is influenced by a wide array of factors including but not limited to, skill set, education, licenses and certifications, essential job duties and requirements, and the necessary experience relative to the job’s minimum qualifications.
- This target salary range is for CA positions only and should not be interpreted as an offer of compensation.
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