Sonora Lumber , a Nation’s Best Holdings, LLC company, is seeking candidates for our
Support the Store Manager with all aspects of operations, including opening/closing procedures, staff supervision, scheduling and task delegation
Lead by example in delivering outstanding customer service and ensuring team adherence to service standards
Oversee and participate in daily merchandising and inventory management to maintain optimal product availability and presentation
Supervise and actively participate in inventory management, including receiving shipments, conducting cycle counts, monitoring stock levels, and implementing shrink control measures
Help execute sales initiatives and contribute to meeting or exceeding store performance goals
Actively participate in training and mentoring staff, supporting their development and addressing performance concerns as needed
Assist in conducting team meetings, communicating daily objectives and fostering a collaborative team culture
Partner with the Store Manager on staff evaluations, employee relations matters and procedural compliance
Ensure the facility is maintained to company standards, including cleanliness, safety and functionality of store systems and vehicles
Monitor and help enforce compliance with safety policies, procedures and operational protocols
Handle special orders, investigate customer issues (returns, credits) and maintain regular outbound communication to grow customer relationships
Assist with the implementation of operational improvements, store resets, vendor program execution and corporate initiatives
Perform other duties and responsibilities as assigned to support store operations and business needs
High school diploma or equivalent (required); additional education or certifications in management or retail operations are a plus
Minimum 3–5 years of retail experience with at least 1–2 years in a supervisory or assistant management role
Strong working knowledge of hardware, tools, lumber, or building materials
Proficient in POS systems and basic business software (e.g., Microsoft Office, Epicor)
Proven ability to motivate, guide, and develop a team
Exceptional customer service and problem-solving skills
Comfortable working in a physical, hands-on environment (lifting up to 50 lbs unassisted; more with help)
Valid Driver's License
Ability to work a flexible schedule, including evenings, weekends, and holidays, based on business needs and store operating hours listed below
Knowledge of California employment laws and regulations strongly preferred
Results-oriented with the ability to serve stores with humility and be a steward of Nation’s Best’s values
Demonstrated ability to manage multiple tasks in a fast-paced environment while remaining adaptable and flexible
Strong interpersonal skills with a willingness to consistently provide superior customer service skills
Teamwork: All of our positions, in all of our stores, are hands-on. We work together, whenever necessary, to ensure a positive customer experience every time, every day.
Support: We have local resources and a Dallas Support Team to help you along the way and to partner on projects.
Autonomy: We empower entrepreneurial spirit in all our associates.
Relationships: We believe the core of our business is the relationships we build.
Continuous Improvement: We are focused on continuous improvement, ensuring expertise and solid best practices are shared across all of our regions and stores.
Efficiencies: We maximize efficiency through best-in-class technology and consistent business practices nationwide.
Growth Mindset: We are focused on long-term growth, both in our associates and the company.
Atmosphere: This is not a suit-and-tie environment. We roll up our sleeves and get the job done.
Community Service: Our divisions and associates are committed to serving and contributing to the communities in which we live and work.
Safety: We strive to provide a work environment that is safe and healthy for all of our associates and customers. We want everyone to go home in the same condition in which they came to work that day.
