Overview
TravelWorld is a growing, full-service travel agency serving Northeast Pennsylvania since 1975. We specialize in group travel, escorted tours, cruises, international travel, and customized vacation planning.
As we continue to expand our group travel programs and serve more travelers, we are looking for a Part-Time Reservation Specialist to join our team.
This position is ideal for someone who is organized, detail-oriented, comfortable working with customers both in person and over the phone, and able to accurately process reservations, payments, and travel insurance.
The Reservation Specialist will primarily support our group travel operations by processing passenger bookings and assisting clients with travel insurance, while also providing general reservation and administrative support to our team.
Responsibilities
- Group Booking Processing
- Process new passenger reservations for TravelWorld group departures.
Travel Insurance
- Assist walk-in and phone clients with travel insurance needs.
- Explain available coverage options within agency and insurance guidelines.
- Quote and process Allianz travel insurance policies.
- Collect required traveler and trip information.
- Process payments and provide insurance confirmations and policy documents.
- Maintain accurate records of insurance transactions.
General Support
- Assist walk-in and phone clients with basic reservation, payment, and documentation questions.
- Route more complex travel planning or service requests to a Travel Advisor.
- Provide administrative and reservation support during busy periods.
- Assist with other booking-related tasks as assigned.
- Accurately enter traveler information into booking and internal systems.
- Process deposits, payments, and other reservation transactions.
- Send booking confirmations, receipts, and related documentation.
- Add and update passenger information as needed.
- Track missing forms, payments, and required traveler information.
- Assist Group Operations with routine reservation changes and updates.
- Maintain accurate and complete booking records.
Pay: $15.00 - $17.00 per hour
Benefits:
- Employee discount
- Professional development assistance
Work Location: In person
