The Assistant Director of Incident Management (IM) oversees investigations of incidents consistent with CCANY’s Incident Management program and policies. Completes assigned projects and initiatives for the IM Department- e.g., compiling of data relating to incidents as well as other IM related needs. Actively utilizes systems including Incident Reporting Management Application (IRMA), CHOICES, and internal monitoring and reporting systems while adhering to the regulatory guidelines. The Assistant Director of Incident Management also supervises the Incident Management Investigators.
Collaborates with the Training Department to deliver training for employees’ areas of responsibility, as required.
Compiles statistics, performs analysis to determine trends and generate appropriate reports, monthly and annually, or as requested.
Protects the rights of individuals served and makes sure informed consent measures are adhered to.
Consults with employees at all levels on issues pertaining to Incident Management and decisions impacting the outcomes of the incident.
Chair internal Incident Review committee and reports on committee activity quarterly.
Provides professional presentations, training sessions, reports and updates to internal committees and executive leaders.
Prepares letters, memoranda, statements, narratives, statistical reports, and agenda as requested or according to established procedures, including when redaction is required/recommended.
Manages and implements projects assigned by the Director of Compliance and Incident Management; Privacy Officer and/or the Vice President of Quality and Compliance & Risk Management.
Participates in special projects and all other job-related tasks as assigned by the Director of Compliance and Incident Management and/or the Vice President of Quality and Compliance & Risk Management. Performs other duties, as assigned.
Must possess a valid Driver’s License from New York, or a contiguous state (i.e., Connecticut, New Jersey, Pennsylvania, and Vermont OR Must have the ability to take ample public transportation to attend meetings in person in the community and in the office as needed.
Associates degree required.
Bachelor’s degree with majors in Human Services and Health Care Management fields is preferred.
Graduate degree (Master’s and/or Doctorate) preferred.
Three (3) years of job-related experience, specifically in OPWDD, DOH, Incident Management, Compliance and Policies, and Investigations is preferred.
Certified and Trained OPWDD Investigator preferred.
At least 5 years of experience required as a team leader and/or manager.
Strong organizational and project management skills and demonstrated attention to detail.
Ability to use discretion and maintain the confidentiality of information obtained in conduct of work.
Excellent interpersonal, public speaking, and written communication skills.
Strong documentation, analytical, and problem-solving skills is required.
Excellent working knowledge of Microsoft Word, Excel, Access, and PowerPoint.
Experience working with Electronic Health Records.
