Job Overview
The Wyndham Hotel & Conference Center is seeking an enthusiastic, experienced, results-driven General Manager to lead our full-service hotel operation. This highly visible leadership position oversees a 175-room hotel, more than 20,000 square feet of meeting and event space, a full-service restaurant and lounge, and a dedicated team committed to delivering exceptional guest experiences.
We are looking for a hospitality professional who understands that great hotels are built on outstanding service, impeccable cleanliness, strong leadership, financial discipline, and a culture of genuine hospitality.
This is an opportunity to lead the transformation and continued growth of one of the region’s most recognized hospitality properties.
Position Summary
The General Manager is responsible for the overall operation, financial performance, guest satisfaction, team development, and strategic direction of the hotel. The GM will oversee all departments, ensuring operational excellence while driving revenue growth, profitability, and a best-in-class guest experience.
The ideal candidate is a hands-on leader who is equally comfortable interacting with guests, coaching team members, analyzing financial reports, and developing strategies to improve market share and profitability.
Key Responsibilities
Leadership & Team Development
- Recruit, hire, train, develop, and retain high-performing team members
- Build a culture centered on hospitality, accountability, professionalism, and teamwork
- Provide leadership and direction to department heads and supervisors
- Conduct regular performance evaluations and coaching sessions
- Maintain strong employee engagement and reduce turnover
- Ensure proper staffing levels across all departments
Guest Experience & Reputation Management
- Maintain exceptional standards for cleanliness, service, and guest satisfaction
- Drive improvements in online reviews, guest surveys, and reputation scores
- Resolve guest concerns professionally and promptly
- Foster a culture where every guest interaction reflects excellence in hospitality
- Ensure Wyndham brand standards are consistently met or exceeded
Financial Performance
- Develop and manage annual budgets and operating plans
- Drive revenue growth across rooms, food & beverage, meetings, events, and ancillary services
- Achieve and exceed profitability goals
- Monitor and improve key financial metrics, including:
- Revenue
- Gross Operating Profit (GOP)
- EBITDA
- RevPAR
- ADR
- Occupancy
- Flow-through
- Food & Beverage profitability
- Control expenses while maintaining service excellence
Sales & Revenue Growth
- Partner with the sales team to maximize group, corporate, association, wedding, and social event business
- Develop strategies to increase market share and occupancy
- Support revenue management initiatives to maximize ADR and RevPAR
- Build relationships with local businesses, organizations, tourism partners, chambers of commerce, and community leaders
- Actively participate in business development and community outreach efforts
Operational Excellence
- Oversee all hotel operations including:
- Front Office
- Housekeeping
- Maintenance & Engineering
- Food & Beverage
- Banquets & Catering
- Sales & Marketing
- Revenue Management
- Human Resources
- Accounting
- Ensure compliance with all brand standards, safety requirements, and regulatory guidelines
- Maintain the property in excellent physical condition
- Develop and implement operational efficiencies and best practices
Labor Management
- Monitor labor costs and productivity metrics
- Develop staffing plans that balance service excellence with financial performance
- Manage scheduling and workforce utilization effectively
- Maintain labor costs within budgeted targets
Qualifications
- Minimum 5 years of General Manager experience in a full-service hotel environment
- Experience leading hotels with meeting space, food & beverage operations, and group business
- Proven track record of improving guest satisfaction scores and financial performance
- Strong knowledge of hotel operations, revenue management, sales, and food & beverage management
- Experience with budgeting, forecasting, and P&L accountability
- Excellent leadership, communication, and team-building skills
- Strong understanding of labor management and productivity metrics
- Wyndham, Marriott, Hilton, Hyatt, or comparable branded hotel experience preferred
Preferred Experience
- Resort or conference center experience
- Experience managing properties with significant banquet and event operations
- Multi-department leadership experience
- Track record of successfully leading hotel turnaround or growth initiatives
What Success Looks Like
The successful candidate will:
- Increase the hotel’s reputation for cleanliness, hospitality, and service
- Build and retain a high-performing team
- Increase guest satisfaction and online review scores
- Grow revenue and profitability across all departments
- Strengthen the hotel’s presence within the community and business market
- Position the property as the preferred hotel, conference, and event destination in the Flint region
Pay: $80,000.00 - $120,000.00 per year
Work Location: In person
