Leadership, Supervision, and Team Development
Direct, coach, and evaluate the performance of professional, classified, and/or student employees within the business operations team.
Establish clear responsibilities, expectations, and documentation for all team roles; create and maintain cross-training plans to ensure continuity.
Lead the hiring, onboarding, and retention strategies to build and sustain a high-performing business operations team.
Provide individualized mentoring and growth opportunities to the business and operations team to enhance employee performance and retention.
Budgets & Financial Operations
Partner with the Department Head to develop, manage, and refine budgets across multiple funding sources, including appropriated, local, grant, and auxiliary funds.
Manage the preparation of recurring financial reports and summaries to support department decision-making, ensuring accuracy, timeliness, and adherence to established processes and policies.
Serve as the point of accountability to ensure all financial transactions, reporting, and administrative commitments are completed timely, accurately, and in compliance with division and university standards. Escalate issues, remove barriers, and directly intervene when necessary to resolve outstanding tasks.
Advise leadership on budget adjustments, forecasting, and funding models.
Monitor and reconcile expenditures regularly to verify accuracy, compliance with policy, and alignment with fiscal objectives.
Develop and present financial reports and projections that highlight trends, flag risks, and inform strategic resource decisions.
Maintain adherence to financial regulations and internal controls by applying university state guidelines to all transactions and reporting activities.
Lead long-term financial planning efforts by developing resource models to support growth, sustainability and alignment with departmental and divisional goals.
Operational Management & Process Improvement
Manage day-to-day business operations including purchasing, travel coordination, contract processing, and HR transactions, ensuring timeliness and policy compliance.
Support the administration of a student engagement platform used campus-wide, ensuring efficient workflows, accurate data management, and effective support for Student Involvement initiatives.
Design and implement business workflows, internal controls, and training materials to standardize operational practices across the unit.
Evaluate processes for efficiency, accuracy, and risk; recommend and implement improvements that support operational excellence and accountability.
Lead daily business operations, including customer service strategy and delivery, to ensure a high-quality and responsive experience for students, staff, and campus partners.
Facilitate inventory systems and physical space utilization, optimizing resources, maintaining accurate records, and ensuring facilities support operational and programmatic needs.
Collaborate with administrative offices (e.g., HR, Payroll, P2P, Controller’s Office) to troubleshoot issues, align practices, and maintain continuity across systems.
Planning & Special Projects
Lead or contribute to divisional initiatives, planning efforts, and cross-functional working groups that drive strategic improvements.
Serve as a member of the Divisional Business Council, a key group responsible for alignment across the division. Bring forward department perspectives and communicate back clear, consistent guidance on processes, financial reporting, timelines, and priorities to department leadership and the business team.
Track and report on unit progress toward divisional goals, using data visualization and written narratives to support impact storytelling.
Facilitate cross-departmental collaborations to align operational practices.
Complete additional assignments or projects as directed to support evolving department or divisional priorities.
Perform other duties as assigned.
