JOB
Under general direction, to manage the activities and staff of a division within the Department of Tax and Collections, responsible for one or more significant programs.This position is assigned to the Fiscal Services Division, the ideal candidate will have extensive knowledge and experience with complex accounting systems, reconciliation of funds, distribution of collections, budgeting, and auditing. The manager should also have extensive experience in personnel supervision and labor relations.
EXAMPLE OF DUTIES
The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all duties listed. Coordinates, manages, and organizes the day-to-day activities of one of the divisions engaged in collections work within the department; Reviews the work activities of an assigned division to determine that all policies and procedures are being followed; Manages the work activities of a support center; the preparation and distribution of customer bills; the collection, acceptance, and processing of County revenues and/or billings; and/or the accounting and reconciliation of property tax assigned revenue accounts; Plans, organizes, and manages complex accounting systems with multiple revenue streams; Analyzes and prepares various statistical, management, and financial reports, as required, to support operational needs; Manages the collection of delinquent revenue due to the County, including "hard to recover" collection accounts, returned checks, etc.; Ensures technical and administrative collection processes and procedures meet necessary requirements to be defensible in Small Claims Court on behalf of the County, including presenting the County's case, as needed; Coordinates with the Office of the County Counsel to assure all administrative procedures are completed successfully and in a timely fashion related to all other legal collection processes on behalf of the County; Coordinates the billing and collection activities of the assigned division with those of other divisions or departments concerned with revenue collections; confers with officials of other divisions on the establishment of new billing schedules and collection procedures; Confers with customers or their representatives on complex revenue collection problems or irregularities; Explains the technical requirements of various laws, ordinances, policies, and procedures; investigates complaints or irregularities; determines and implements any adjustments in billing; Selects, directs, assigns, supervises, and evaluates professional, technical, and administrative support staff, and provides for their training and understanding of how to carry out the department's mission; Recommends and assists in the implementation of new technology to maintain or improve the effectiveness and efficiency of collecting, processing, and tracking payments for compliance; Develops and implements policies and procedures to maximize the effectiveness of billing and collection operations; Plans, schedules, organizes, and conducts the public auctions for the sale of tax-defaulted properties; Reviews the preparation and publication of legal notices and property tax materials; Maintains accounting control over collections and disbursement of money; Directs and assists internal and external auditors in developing and ensuring proper accounting of all funds, mandated programs, and other services in compliance with local, state, and federal regulations; Serves as a resource and subject matter expert to department and staff in matters related to tax and collections; Manages changes to systems and/or policies with outside entities and related departments; Conducts periodic staff meetings with subordinate supervisors to discuss problems affecting work activities, suggests solutions to such problems, and serves as technical expert; Reviews complex collection problems arising in the assigned division, determines legality and appropriateness of recommended adjustments, and approves appropriate adjustments; Prepares and submits recommendations to superiors for changes in policies, procedures, laws, or ordinances; Represents the department in meetings with the courts, contractors, cities, special districts, other departments and agencies, boards and commissions, and may chair committees related to the work; Responds to inquiries and resolves complaints related to division matters; interprets and explains laws, codes, ordinances, and procedures to County staff and the public related to billing and collection processes and procedures, etc.; Travels to various locations within and outside the county to meet the program needs and to fulfill the job responsibilities; May be assigned as a Disaster Service Worker (DSW), as required*; Performs other related duties, as required.
