We're expanding in the Charlotte, NC area and looking for General Managers to join our growing team.
Job Summary
The General Manager is responsible for planning, directing, and coordinating the daily operations of the location. This hands-on leadership role is charged with driving profitability, protecting the guest experience, and developing the team while embodying Built On Hospitality’s core values. The GM sets the tone for accountability and hospitality, ensuring that every guest feels cared for and every shift operates with efficiency, financial discipline, and a culture of pride.
Activities & Responsibilities
Primary
- Promote, work, and act in a manner consistent with the core values of Built On Hospitality: Hustle as One, Perfect the Pieces, Deliver WOW, Build with Purpose.
- Oversee daily operations, ensuring both concepts operate with consistency, efficiency, and hospitality at the forefront.
- Lead, coach, and develop salaried managers and hourly team members; build a leadership pipeline for growth.
- Review financial statements, sales reports, and Restaurant365 data to track productivity, profitability, and areas for improvement.
- Take full ownership of the P&L: manage costs, labor, and revenue performance to achieve budget goals.
- Drive top-line revenue through proactive community outreach, marketing activations, and support of private event sales.
- Champion the Guest Journey, ensuring managers touch every table and that hospitality is felt in every guest interaction.
- Lead service recovery when issues arise, using empathy, immediacy, and the LEARN model.
- Ensure all SOPs are consistently executed, including closing procedures, purchasing approvals, waste logs, payroll, tip-outs, and repair & maintenance.
- Manage payroll through Toast Payroll with accuracy and compliance.
- Partner with the marketing team to keep the brand relevant across digital channels, social platforms, and the Charlotte dining community.
