Position: Shift Manager
FLSA: Full-Time, Non-Exempt
Reports to: Founders, Operations Manager, Area Supervisor
Supervisory Position: Yes
Urth Caffe
Urth Caffé started in 1989 as the first heirloom and organic coffee company in the USA. Urth is a strong, growing company with a bright future filled with many exciting opportunities. We are always looking for great, kind, hardworking people to join our team and become a part of the growing Urth Caffé family!
Position Overview
This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Supervisors may assign additional responsibilities and the responsibilities may change as the needs of the business change.
Key Responsibilities
- Open the café, deactivate the alarm, and turn on the lights and air conditioning.
- Review the Red Book and address any pending issues from the previous shift.
- Assign opening duties to all Front of House team members.
- Review break violation reports and make any necessary corrections.
- Check emails for catering orders and Corporate Office requests. Send the labor log and sales report.
- Conduct a five-minute pre-shift meeting to communicate safety updates, guest service expectations, food-related information, promotions, and training topics.
- Prepare all required paperwork and set up cash drawers for registers. Maintain control of cash and other receipts by following established cash handling and reconciliation procedures.
- Ensure the café is properly set up and ready for service.
- Receive all pastries and dessert items, verifying quality, freshness, and presentation.
- Receive deliveries from all vendors, verify orders, and organize inventory appropriately.
- Verify that all team members are in proper uniform, including name badge, swipe card, slip-resistant shoes, back support belt (when required), and cut-resistant gloves (when applicable).
- Prepare all required forms, reports, schedules, and other documentation accurately and in a timely manner.
- Ensure all terminations receive the required approval from the Founder, Area Supervisor, and/or Human Resources before proceeding.
- Inspect the exterior of the café, including trash areas, patio umbrellas, and outdoor seating, to ensure cleanliness and proper setup.
- Coordinate employee meal and rest breaks while observing performance, productivity, and providing coaching and training as needed.
- Every 30 minutes, monitor guest satisfaction throughout the indoor and outdoor dining areas. Address guest concerns promptly and professionally, and always carry guest recovery coupons.
- Address employee concerns and performance issues, including coaching and disciplinary actions, in accordance with Company policy.
- Close registers and accurately count, reconcile, and verify all cash receipts.
- Inspect and maintain the overall appearance, cleanliness, and organization of the café, both inside and outside.
- Communicate all unavailable ("86") menu items promptly with co-managers and cashiers.
- Maintain ongoing communication with co-managers regarding guest concerns, employee issues, and operational updates.
General & Safety Responsibilities
- Wear slip-resistant safety shoes and a back support belt (when required) at all times.
- Use a hand truck or other appropriate equipment to move or lift items weighing more than 15 pounds.
- Perform physical activities in a variety of environmental conditions requiring moderate strength, including lifting, climbing, balancing, walking, reaching, bending, and handling materials. Must be able to stand and walk for extended periods.
- Regularly lift up to 25 pounds unassisted. Assistance must be used when lifting items weighing more than 25 pounds.
- Watch for wet floors and spills at all times. Place caution signs immediately and clean spills promptly to prevent slip and fall hazards.
- Practice "Clean As You Go" at all times. Keep work areas clean and free of food, debris, and other objects that could create safety hazards.
- Maintain a friendly, professional, and courteous attitude when interacting with guests, coworkers, and vendors.
- Always put our Guests first by delivering exceptional hospitality and using courteous language, including "Please" and "Thank you," in every interaction.
Qualifications
- High school diploma or GED required; college coursework in Business, Hospitality Management, or a related field is preferred.
- Minimum of 3–5 years of restaurant, café, or hospitality management experience, preferably in a high-volume environment.
- Previous supervisory experience with demonstrated ability to lead, coach, and develop high-performing teams.
- Strong leadership, organizational, interpersonal, and problem-solving skills.
- Excellent verbal and written communication skills.
- Proven ability to deliver exceptional guest service while maintaining a positive and professional work environment.
- Experience managing labor, food costs, inventory, cash handling, and operational performance.
- Knowledge of food safety, sanitation standards, and applicable health regulations.
- Ability to prioritize multiple tasks and make sound decisions in a fast-paced environment.
- Proficiency in Microsoft Office and point-of-sale (POS) systems preferred.
- Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays.
- Successful completion of any required background screening and post-offer physical evaluation, if applicable.
Physical Requirements
- Ability to regularly lift up to 25 pounds without assistance.
- Ability to respond quickly to sounds and other environmental cues.
- Ability to move safely over uneven surfaces and in confined spaces.
- Ability to safely climb ladders as needed.
- Ability to work in cold-temperature environments.
- Ability to wear required personal protective equipment (PPE) for extended periods.
- Ability to perform repetitive physical activities, including standing, walking, squatting, bending, kneeling, twisting, stooping, balancing, reaching, pushing, and pulling throughout the workday.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity or expression, national origin, age, disability, protected veteran status, or any other characteristic protected by law. Urth will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. Employment will be contingent upon Urth’s receipt of proof of the applicant’s right to work in the United States consistent with federal law.
Pay: $26.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Preferred)
Experience:
- Restaurant management: 3 years (Preferred)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
- Overnight Shift (Preferred)
Work Location: In person
