Company Description
At Encore, we specialize in high-tech repair services catered to electronic and electrical OEM’s, retailers, cable, satellite, and mobile/telecom providers. Our extensive team of expert engineers and talented professionals work closely with our partners to responsibly manage the device lifecycle by extending the life of products, repairing defective components, reusing harvested parts with best-in-class reclamation programs, and recycling scrap through verified partners. We collaborate with our OEM partners to implement improved design and manufacturing processes. Our integrity and principles are demonstrated not only in the quality products and services we provide, but also in the certifications and standards we adhere to. We are committed to sustainability and our everyday business practices; procedures and standards deliver the highest quality to our clients by exceeding their expectations and requirements. We hold several certifications including ISO 14001, OHSAS 18001, and Responsible Recycling (R2).
Summary:
The Trainer is responsible for delivering group and individual training sessions across technical and operational areas while ensuring training programs comply with SOPs, quality standards, and the Company’s Integrated Management System. This position supports training coordination with supervisors and leads, promotes confidentiality and ethical behavior, and contributes to a team-oriented work environment.
Responsibilities - In this position you will:
Ø Deliver group and individual training sessions covering a range of technical and operational areas.
Ø Ensure the training program maintains compliance with SOPs and quality standards.
Ø Use strong communication skills to work effectively with a wide range of constituencies in a diverse community.
Ø Always exhibit ethical behavior and maintain a team-oriented attitude.
Ø Understand the importance of and maintain employee and company confidentiality.
Ø Coordinate training with supervisors and leads.
Ø Work assigned shift(s), including overtime as required to complete assignments when necessary.
Ø Perform other duties as assigned.
Qualifications - To qualify for this position, you will need to have:
Ø Good presentation, communication, and interpersonal skills.
Ø Attention to detail, with the ability and willingness to learn new skills.
Ø Positive attitude, self-motivation, and results-oriented mindset.
Ø Familiarity with Office 365 applications, including Word, Excel, and PowerPoint.
Ø Organizing and coordinating skills.
Ø Ability to comply with the Company’s Integrated Management System.
Ø Ability to lift and carry various items up to 50 pounds.
Ø Bilingual in English and Spanish.
Ø Education: High School Diploma or equivalent.
Ø Experience in quality control is a plus.
Pay: From $21.00 per hour
Work Location: In person
